DME Therapeutic Shoe Fitter/UKHC

DME Therapeutic Shoe Fitter/UKHC Bookmark this Posting Print Preview | Apply for this Job Posting Details Posting Details Job Title DME Therapeutic Shoe Fitter/UKHC Requisition Number RE54184 Working Title DME Therapeutic Shoe Fitter/UKHC Department Name H5000:

CHANDLER - RETAIL PHARMACY

Work Location Lexington, KY Grade Level 08 Salary Range $19.00-30.09/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 2 yrs Required License/Registration/Certification Certified Orthotic Fitter ( COF ), Certified Shoe Fitter (CFts), or Certified Pedorthist (C.Ped) within 9 months of hire. Physical Requirements The ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motions. Shift Primarily day shifts ;may include weekends and holidays. Hours, location and days of the week subject to change based on needs of dept. Job Summary This dual-role position combines responsibilities of a DME Customer Service Representative and a Certified Diabetic Shoe Fitter. The employee will provide exceptional customer service and clinic support while also evaluating, fitting, and modifying therapeutic footwear for diabetic patients. The role ensures proper fit, comfort, and function of footwear to prevent complications and improve patient mobility. Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned. The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care. IEBC (Internal Employee Being Considered) Skills / Knowledge / Abilities The ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software. Experience interpreting/processing explanation of benefits ( EOB ) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred. Does this position have supervisory responsibilities? No Preferred Education/Experience Computer/Microsoft Office Suite experience, strong customer service skills, excellent organizational and time management skills. Deadline to Apply 05/04/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Posting Specific Questions Required fields are indicated with an asterisk (

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• Please choose the response that best represents your amount of paid, full-time customer service employment experience in a hospital and or healthcare setting. None More than 0, through 1 year More than 1 year, through 3 years More than 3 years, through 5 years More than 5 years
• Please select which of the following options best represents your paid, full-time customer service employment experience in a hospital and or healthcare setting (select all that apply) Durable Medical Equipment (DME) and Home Medical Equipment (HME) Scheduling multiple appointments for referrals and other services Cash handling Experience working with insurance pre-authorizations, insurance billing, insurance denials, and explanation of benefits • Are you a Certified Orthotic Fitter (COF), Certified Shoe Fitter (CFts), or Certified Pedorthist (C.

Ped) or are you eligible to obtain one of these certifications within 9 months of hire? Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter Academic Transcript