Job Title:

Patient Navigator Department:

Billing /

Care Coordination Reports To:

RCM and QI Director FLSA Status:

Non-Exempt Position Summary EXCELth is seeking a proactive and compassionate Patient Navigator to support care coordination efforts and improve patient outcomes by identifying and closing care gaps. The Patient Navigator serves as a liaison between patients, providers, and community resources, ensuring timely access to preventive services, follow-up care, and chronic disease management. This role is essential to advancing EXCELth 's mission of equitable, patient-centered care. Essential Duties and Responsibilities Identify patients with open care gaps using electronic health records (EHR) and population health tools. Conduct outreach via phone, email, or inperson to schedule appointments and encourage compliance with recommended care. Educate patients on the importance of preventive screenings, followup visits, and chronic disease management. Collaborate with providers, nurses, and care teams to coordinate services and remove barriers to care. Document all patient interactions and followup activities in the EHR system (Epic preferred). Track and report progress on care gap closure metrics and quality improvement initiatives. Assist patients with navigating insurance, referrals, transportation, and social support services. Participate in team huddles, case reviews, and community outreach events as needed. Required Qualifications High school diploma or equivalent required; associate or bachelor's degree in health sciences, social work, or related field preferred. Minimum of 2 years of experience in healthcare, case management, or patient outreach. Experience as a medical assistant or certification as a Certified Medical Assistant (CMA) is strongly preferred. Strong understanding of preventive care guidelines and chronic disease management. Excellent communication and interpersonal skills, with a patientcentered approach. Proficiency in Microsoft Office and EHR systems (Epic experience preferred). Ability to work independently and collaboratively in a fastpaced environment. Preferred Skills and Competencies Familiarity with NCQA, HEDIS, or other quality reporting standards. Basic knowledge of medical billing and coding processes. Familiarity with medical billing practices and CPT coding (e.g., CPT 99211 for office/outpatient visits), or willingness to become familiar with CPT codes relevant to patient navigation and quality reporting. Benefits 403(b) Retirement Plan Health, Dental, and Vision Insurance Life Insurance Paid Time Off (PTO) Tuition Reimbursement Employee Assistance Program (EAP) Work Schedule Monday to Friday Day Shift (8hour shift) Occasional evening or late/early hours Join Our Team If you're passionate about improving access to care and making a meaningful impact in the lives of patients, we invite you to apply and become part of EXCELth 's mission-driven team. About EXCELth

INCORPORATED

EXCELth, Incorporated is a private, non-profit organization established in 1991, with a mission to improve community healthcare access, reduce health disparities, and enhance health outcomes. Governed by a consumer board and funded by the U.S. Department of Health and Human Services as a Federally Qualified Health Center (FQHC), EXCELth initially operated in New Orleans but expanded to include Baton Rouge after Hurricane Katrina to meet the primary care needs of displaced individuals. Today, EXCELth runs three health centers and a family dental center in Orleans Parish, in addition to a behavioral health program in East Baton Rouge Parish, effectively acting as a \"medical home\" for the community. Our services cover a wide range from pediatrics to geriatric care and include behavioral health, dental, pharmacy, and wellness programs. 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