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Beth Israel Lahey Health
Medical Secretary Remote Lesley University Program Cambridge
Career Insights for Patient Advocate / Navigator
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Based on Massachusetts data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$54,446 / year median in Massachusetts
+19% projected growth
Job Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Why You'll Love This OpportunityJoin an innovative healthcare program supporting the health center at Lesley University while partnering with the BILH Virtual Primary Care Program. This Monday-Friday position offers a consistent 9:30 AM-6:00 PM schedule. The clinic currently serves fewer than 500 patients annually, allowing for meaningful student engagement and a personalized care experience.
You'll work in a welcoming Cambridge location surrounded by restaurants, a bookstore, a fitness center, and other conveniences. Employees enjoy free parking and an outfitted break room. These roles will primarily support the university health center and assist the Virtual Care team as needed.
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Why You'll Love This OpportunityJoin an innovative healthcare program supporting the health center at Lesley University while partnering with the BILH Virtual Primary Care Program. This Monday-Friday position offers a consistent 9:30 AM-6:00 PM schedule. The clinic currently serves fewer than 500 patients annually, allowing for meaningful student engagement and a personalized care experience.
You'll work in a welcoming Cambridge location surrounded by restaurants, a bookstore, a fitness center, and other conveniences. Employees enjoy free parking and an outfitted break room. These roles will primarily support the university health center and assist the Virtual Care team as needed.
BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.
This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.
Job Description:
Requirements:
Education -High School Degree or GEDExperience:
A minimum of 1 year of experience in a high-volume customer service-related position.Skills and Knowledge:
Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.Pay Range:
$20.00 - $26.92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled