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Clearway Pain Solutions Institute

Care Navigator

Career Insights for Patient Advocate / Navigator

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Based on Maryland data

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What they do

A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.

$54,174 / year median in Maryland

+16% projected growth

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Job Description

Care Navigator
Minimum Qualifications:
  • Associate's degree from an accredited college or university WITH three (3) years' related experience, or an equivalent combination of education and/or experience.
  • Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
  • Must be proficient with Electronic Medical Record systems (e.g.: Athena).
  • Must have excellent written and oral communication skills, including exceptional customer service.
  • Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
  • Must be able to work individually as well as within a team.
  • Must be able to follow both verbal and written instructions.
  • Must be able to work a flexible schedule.
  • Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
  • Must be able to multi-task and prioritize.
  • Must demonstrate extreme attention to detail.
  • Must possess strong organization skills.
  • Must be able to problem solve and use reasoning.
  • Must be able to meet predefined quality standards.
  • Must maintain and project a professional attitude and appearance at all time.
  • Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
  • All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
  • Preferred Qualifications:
  • LPN, RN, CMA, or Social Work
  • Prior experience in the mental health and/or primary care fields.
  • Driving/Travel:
    The employee must have reliable transportation. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.
  • Compensation and Benefits:
Pay Range:
$17.00/Hr
  • $19.00/Hr
PTO:
Up to 96 hours in first year (pro-rated based on start date)
    Holidays:
    7 (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
      Retirement:
      401(k) with employer match
        Health Benefits:
        Medical (single and family), Dental (single and family), Vision (single and family)
          Other Company-Paid Benefits:
          Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
            Other Voluntary Benefits:
            Voluntary Life, Accident, Critical Illness, Hospital Indemnity...Visit the Employer site for more details