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FirstHealth
Patient Experience Ambassador
Career Insights for Patient Advocate / Navigator
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Scorecard
Based on North Carolina data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$54,878 / year median in North Carolina
+16% projected growth
Job Description
Job Description Overview Greets/meets patients as admitted and during the stay. Contacts approximately 30 patients and family members daily. Identifies patient experience improvement opportunities through interviews, discussion and observation. Educates patients on services provided by the Hospital, i.e. Nursing, Food & Nutrition, Environmental Services etc. Acts as a liaison between patient and departments. Follow-up on patient concerns to ensure that resolution occurs and the patient perceives this resolution.