Our mission is to provide protection, hope and healing. We are a welcoming community that empowers and supports survivors through comprehensive, holistic services focusing on the whole person. Our collaborative, comprehensive approach creates a safe space where we use strength-based approaches to break the cycle of violence and create pathways to hope for those in our community.
Summary:
We're seeking a full-time Bilingual Client Navigator to join our Direct Services team. We envision an Oklahoma City free from violence, where everyone feels safe and secure. As a Client Navigator, you will be the first point of contact for individuals seeking services at Palomar. In this role, you'll support survivors of domestic violence, sexual assault, stalking, human trafficking, and elder abuse through a trauma-informed and hospitality-first approach. You will help clients identify their needs, navigate on-site and community-based resources, and access critical services including advocacy, forensic nursing, legal support, law enforcement, and child-focused care. As a Navigator, you'll work closely with over 40 partner agencies and play a key role in reducing barriers to safety and healing. Your ability to build trust, think critically, and offer compassionate, client-centered support will have a meaningful impact on those experiencing crisis and complex life challenges.
Essential Job Duties:
Provide warm welcome, emotional support, and guidance to all clients and accompanying persons upon arrival; Provide crisis intervention and conduct client intakes (via virtual services: telephone, texting, live chat, google meet), and in-person; Provide clients with intake forms and information regarding confidentiality, informed consent, resources, etc. Conduct initial intake/assessment of trauma (if necessary), identify client's needs, help them prioritize and navigate through the resources available thorough partner agencies at the FJC, provide warm referrals or in-person connections to appropriate agencies to meet stated needs; either in-person or via digital means; Complete Victim Protective Order (VPO) petitions, provide guidance to clients in the VPO process; Promote ease of movement among and between services; Maintain a safe, welcoming and comfortable reception area, intake rooms and victim waiting room; ensure immediate services for health and safety needs are available and accessible to clients as needed; Apply creative problem solving as needed; Track and document client movement through services via salesforce, including service notes, client demographic/contact information, and other identifiers needed for grant compliance; Provide information on victim's rights and victims compensation benefits; review information with clients to ensure they understand, and answer any questions that may arise; Provide appropriate communications, connections and follow-up with onsite and offsite service agencies and the clients to assure high customer satisfaction; Build/maintain working relationships and trust with clients, FJC agency partners and community resource providers, through regular follow ups; Provide alternative resources to those who do not qualify for services or whose needs are outside of Palomar's scope; Willingness to participate in a culture of feedback; Maintain knowledge of court/justice systems and statutes as they relate to family, custody, divorce, and housing law while accurately representing this knowledge to clients in a non-legal counsel capacity; Provide emotional support to individuals facing complex challenges, such as trauma, abuse, housing instability, and/or mental health concerns; Offer a compassionate presence to clients seeking connection, validation, or emotional support; Utilize trauma-informed de-escalation strategies when engaging with individuals in crisis; Meet with all individuals who arrive during walk-in hours, typically supporting 2 to 10+ clients per day who may be navigating complex needs or challenging life circumstances; Work in a shared office space, collaborating and staffing with team members and partners within your work space; Maintain up-to-date knowledge of community partners and their processes, and accurately communicate this information to clients; Perform other duties as assigned to support the mission and day-to-day operations of Palomar.
Position Requirements:
Bilingual in Spanish and English required; Knowledge of best practices related to domestic violence, sexual assault, and stalking, including but not limited to survivor identification, safety planning, trauma-informed implementation, and confidentiality; Familiarity with community resources available to clients in crisis, including on-site and off-site partners, shelters and housing programs, observation facilities, counseling services, and treatment options. Ability to pass background check
Physical Requirements:
Regularly required to sit and work at a computer for long periods of time in an office environment. Lift/move/carry weight up to 25lbs. Must be able to hear and speak English. Visual acuity to read and draft reports, case notes, letters, etc. Manual dexterity to use and operate a computer. Noise level in the office is quiet to moderate; and a non-smoking environment.
Key Benefits:
Prioritize your well-being with 100% employer-sponsored services, including: Medical, dental and vision coverage Mental health services Gym membership Retirement plan with up to 3% employer match 19 PTO days accrued (increases after two years of employment) 12 paid holidays and two self-care days per year Monthly engagement activities Pet-friendly offices Public service loan forgiveness Ongoing professional development opportunities Be a part of a growing agency with a new state-of-the-art Maps 4 building.
Pay:
$41,000.00 per year
Benefits:
403(b) 403(b) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance
