Position Summary:

This role is pivotal in the organization and execution of client-centered discharge and transition planning for clients receiving stabilization services. The Crisis Care Navigator is responsible for prioritizing identified client needs and ensuring that all relevant team members are coordinating and documenting interventions. On-unit and care coordination interventions are provided with the express purpose of assisting clients with long-term recovery efforts which extend beyond the client's need for crisis stabilization services. This position is central to ensure that the necessary resources and documentation is complete and delivered in a timely manner.

EDUCATION, QUALIFICATIONS, AND EXPERIENCE

High School Diploma or equivalent required Required to be certified through Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS) as a Certified Peer Recovery Support Specialist (CPRSS), Certified Family Peer Recovery Support Specialist (CFPRSS) or Case Management (CM) I; CM II preferred. Current and valid Driver's License Maintain driver's license and have a clean driving record and reliable transportation

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in healthcare documentation and charting standards. Working knowledge of confidentiality standards related to

HIPPA, CFR 42

Pt 2, Oklahoma Title 43A, as well as all relevant statutes and regulations. Ability to successfully navigate an Electronic Health Record and identify gaps in documentation. Ability to effectively facilitate collaboration between a multidisciplinary treatment team. Ability to maintain high documentation standards in a crisis unit environment. High communication and delegation skills. Ability to work in a fast-paced treatment environment. Ability to communicate effectively, both orally and in writing. Ability to communicate using a trauma informed, person-centered approach with clients, staff, and community partners. High degree of conflict resolution and alliance building to help create collaboration and cohesion in a team-based environment. Proficient use of Eleos and other agency approved documentation technology as a required function of this position. Job Description In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; This role should have an expectation of core competencies in relation to individuals with co-occurring disorders.

JOB DUTIES AND RESPONSIBILITIES

This position is responsible and held accountable for the following duties: Maintain and monitor standardized communication processes on the unit. Act as the primary liaison between the crisis unit and internal and external care coordination treatment partners. Provide oversight to unit staff to ensure completeness of documentation required for seamless transition for clients between levels of care as well to external referring partners. Maintain working knowledge of local referral sources related to treatment and social services to meet clients' basic needs. Ensure completeness of Release of Information and related chart documentation related to identified parties (e.g., contact logs, Care Coordination Care Pathway, Contact Information, etc.). Complete or ensure completion of assessments to help identify and prioritize client's resources needs for stabilization. Identifies charting gaps and communicates and delegates gaps appropriately to meet client needs in a timely manner. Communicate with outpatient providers when high utilization clients admit to the crisis stabilization unit. Collaborate with crisis unit staff and utilizations specialists to assist in dispositioning client insurance needs, including but not limited to; identifying insurance, entering the Payer Care Pathway, assisting in applying for insurance, etc. Utilizes Eleos, the agency's AI supported scribing tool, for eligible services. Understands and promotes our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high quality care. Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested. Meet or exceed \"satisfactory\" expectations at any scheduled job performance evaluation. Regular and predictable attendance is essential and expected for this position. Performance Metrics 95% of transitions to the Addiction Recovery Center charts have all required charting completed. 90% of clients dispositioned have a release of information or referral entered for a Primary Care Provider. Job Description >90% of clients dispositioned have a follow up appointment scheduled with outpatient service providers. >95% of clients have an appropriate CDC entered at time of transition which accurately reflects the outcome of their transition. 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