A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Location Danville, PA Job Category Customer Services Schedule Days Work Type Full time Department Advancing Illness Department Date posted 06/11/2026 Job
ID R-97430
Job Summary Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients. Job Duties Provides discharge information. Partners with providers to ensure a smooth transition at discharge to home or other facilities as required. Ensures additional resources are made available for the patient as needed. Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care. Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients. Serves as liaison with clinical and administrative personnel. Establishes point of contact for referring providers to create immediate access to provider templates. Develops and implements efficient patient navigational procedures. Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems. Develops, maintains, and audits standard operating procedures of patient access and utilization process. May provide administrative support as needed. Work is typically performed in a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Education High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred) Experience Minimum of 2 years-Related work experience (Required) Skills Customer Service; Clerical I; Medical Records Systems; Interpersonal Communication; Multitasking; Working Independently About Geisinger Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org (opens in new window) or connect with us on Facebook (opens in new window), Instagram (opens in new window), LinkedIn (opens in new window) and Twitter (opens in new window). Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Our Vision & Values Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS
: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE
: We treasure colleagues who humbly strive for excellence.
LEARNING
: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION
: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY :
We provide a safe environment for our patients and members and the Geisinger family. Our Benefits We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
