Penn State Health
- •St.

Joseph Medical Center

Location:

•

US:

PA:

Reading

Work Type:
Full Time
FTE:
1.00
Shift:
Day
Hours:
Monday-Friday, 8:00a - 4:30p
Recruiter Contact:
Erin W.

McCaw at emccaw@pennstatehealth.psu.edu (

MAILTO:

//emccaw@pennstatehealth.psu.edu)

SUMMARY OF POSITION
Serve as an organizational leader for Patient Experience by acting as an internal consultant, providing expert knowledge of best practices and identifying and implementing performance improvement projects as identified through data trending and analysis.

Serves as organizational lead person for assigned Patient Experience processes and initiatives and is responsible for patient and family engagement within assigned service lines.

MINIMUM QUALIFICATION
(S):
+ Bachelor's degree or equivalent experience. + Minimum two (2) years relevant experience required.
PREFERRED QUALIFICATION
(S):
+ Healthcare patient advocacy experience preferred.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
+ •_Be Well_•with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

_Be Balanced_
with Generous Paid Time Off, Personal Time, and Paid Parental Leave. +
_Be Secured_
with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. +
_Be Rewarded_
with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. +
_Be Supported_
by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?
St.

Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU.
State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._

Position
Patient Experience Consultant - Patient & Guest Experience
Location

•

US:

PA:

Reading | Human Services | Full Time

Req ID
97881

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