Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Location Wilkes-Barre, PA Job Category Quality and Patient Experience Schedule Days Work Type Full time Department Patient Experience & Advocacy Division Date posted 07/01/2026 Job
ID R-98408
Job Summary Provides unique patient experience and service excellence subject matter expertise and leadership to drive change. Job Duties Leads key Patient Experience improvement initiatives primarily in the inpatient setting. Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals. Identifies opportunities for improvement in patient satisfaction and experience. Develops recommended action plans for improvement. Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience. Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success. Provides training curriculum and content development, and logistical facilitation, and delivery support. Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction. Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Benefits of working at
Geisinger:
Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance Education Bachelor's Degree- (Required), Bachelor's Degree-Healthcare Related Degree (Preferred) Experience Minimum of 5 years-Managing people, processes, or projects (Required), Minimum of 5 years-Customer Service (Required) Skills Office Administration About Geisinger Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org( opens in new window) or connect with us on Facebook( opens in new window), Instagram( opens in new window), LinkedIn( opens in new window) and Twitter( opens in new window). Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Our Vision & Values Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS
: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE
: We treasure colleagues who humbly strive for excellence.
LEARNING
: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION
: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY :
We provide a safe environment for our patients and members and the Geisinger family. Our Benefits We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
