Dementia Care Navigator Ochsner Health System
7 New Orleans, LA Job Details Full-time 1 day ago Qualifications Collaborate with healthcare professionals Client rapport building Patient management software High school diploma or GED Emotional support for patients Working with families Computer skills Healthcare software applications Full Job Description We've made a lot of progress since opening the doors in 1942, but one thing has never changed
- our commitment to serve, heal, lead, educate, and innovate.
We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! The patient care coordinator offers medical guidance, acts as a support group, and guides patients and their families through the diagnostic evaluation and treatment process. Provides education, support and resources to each patient, empowering them to make informed treatment decisions. Collaborates with other members of the interdisciplinary team to assess needs, develop care plans, maintain documentation, and serve patients and caregivers enrolled in Ochsner programs. Activities include, but are not limited to, education about the disease, medication review, advanced care planning, caregiver wellbeing, home safety, etc. Serves as the connecting agent between the patient/family, the healthcare system, and community resources. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required
- High School diploma or equivalent Preferred
- Bachelor's degree Work Experience Required
- 1 year of experience with direct patient contact Knowledge Skills and Abilities (KSAs) Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals Strong organizational, time management and prioritization skills and ability multi-task, pay close attention to detail, and learn and apply new techniques Ability to work independently in a fast-paced environment and collaboratively in a multidisciplinary team Proficiency using computers, software, and web-based applications including working knowledge of Epic Ability to build rapport, empathize, support, and problem solve with individuals and families enrolled in the care management program Job Duties Assists in recruiting and screening care program participants for eligibility on the telephone, in the clinic, and other settings as required Coordinates and oversees patient care and activities as it relates to the program protocols and in accordance with Good Clinical Practice Guidelines, under direction and supervision of more senior staff Remains a support system before and after the patient's treatment Develops and maintains all required documentation as it relates to the program protocols, in compliance with best practices and relevant privacy laws and institutional policies Monitors caseload tasks and needs; proactively escalates needs to appropriate clinical team members Participates in team meetings, case reviews, and performance reviews Performs other duties as assigned Complies with all policies and standards The above statements describe the general nature and level of work only.
They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work
- Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Physical Demand requirements are in excess of those for Light Work. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. There may be an occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
