A Tennessee-based health services network is seeking a Health Navigator to support members through benefits education, care gap outreach, and coordination of health-related resources. About the

Opportunity:

Schedule:

Monday through

Friday Hours:

Standard business

Setting:

Hybrid (3 days onsite)

Responsibilities:

Support the clinical team by serving as a resource for members related to disease prevention and benefit education Conduct educational phone calls to explain available benefits, services, and programs Complete health needs assessments and refer members to appropriate population health management programs Contact members with care gaps, encourage compliance, and assist with provider search and appointment scheduling Manage work queues, review member information, and route cases for outreach and intervention

Qualifications:

At least 2 years of experience in a Customer Service support role Associate's degree in Education, Communication, Health, or a related field, or equivalent work experience Knowledge of Medical terminology Strong interpersonal, organizational, communication, time management, and problem-solving skills Ability to work independently, manage multiple tasks, and set priorities

Desired Skills:

Experience working in a Healthcare or Health Insurance environment. Familiarity with system work queues, Claims Review, Eligibility Screening, or Authorization History Experience with Member Outreach, Care Coordination, or Health Education