PATIENT ENGAGEMENT SPECIALIST

POSITION DESCRIPTION JOB TITLE

Patient Engagement Specialist

DEPARTMENT

Quality

REPORTS TO

Director of Population Health

FLSA STATUS

Exempt

CREATED DATE

3/20/17

REVISION DATES:

01/29/19 POSITION SUMMARY The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks.

KEY RESPONSIBILITIES

Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below: Hypertension Diabetes Asthma Pediatrics Behavioral Health Women s Health HIV Dental Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population Track activities, outreach efforts, and care results and tracks in appropriate database Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process Creates and cultivates relationships in specific patient populations Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools Provide data management, coordination, and patient outreach as needed for specific target patient populations Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members Respond to inquiries from the practice regarding outcomes of outreach calls to patients Identify, document, and mitigates patient barriers to improved outcomes Prepares and submits reports on the progress of engagement efforts as directed Other duties as required

JOBS THIS POSITION DIRECTLY SUPERVISES

If no supervisory duties, leave blank.

POSITION REQUIREMENTS

Education :

Bachelor s degree preferred

Experience :

One to two years working in a healthcare setting and working with the underserved Working knowledge of basic medical terms Knowledge of and use Microsoft Word and Microsoft Excel Proficient in data management and reporting

Licenses or Certifications :

Certified Medical Assistant (CMA) certification Mental Requirements Level 1

• Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2
• Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3
• Requires a high level of concentration and high level of attention intermittently.

Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 50% At phone/desk/computer a great deal of time. Standing 25% Talking to patients and doctors Walking 25% Walking through the clinic to engage patients in waiting room, treatment rooms, etc Walking to engage with the various care teams in the clinic 100% Approximate percentage of time spent lifting, pulling and/or pushing: 5% Maximum number of pounds required (with or without assistance): 30 lbs. Types of objects the incumbent is required to lift/pull/push.

Machines and Equipment Used:

Machines, Equipment, Tools Approximate % of

Time Degree of Hand:

Eye Coordination Required 1. Computer Varies Normal 2. Telephone Varies Normal 3. Photocopier, fax machine Varies Normal Approximate percentage of time incumbent spends in on-the-job travel , excluding commuting to regular work location: Between 5%

• 30%, depending on specific work assignment.

Working Conditions Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness