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Care Coordinator
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Mindlance
Lewisville, TX (In Person)
Full-Time
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Job Description
Care Coordinator#26-18605
Lewisville, TX
Onsite Job Description
Care Coordinator Duties
- Applies acquired job skills and company policies and procedures to complete assigned tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with Supervisor or senior peers on complex and unusual problems
- Accountabilities in this role
- Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
- Resolve patient's questions and concerns regarding patient journey status
- Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow-ups or confirmations
- Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
- Interact with the patient referral sources, which may include healthcare providers, to process new applicants
- Steward patient accounts from initial contact through final approval/denial
Skills:
- Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
- Ability to type a minimum of 40 WPM.
- Ability to transcribe (type) accurate notes while speaking to customer.
- Strong Microsoft Products experience required.
- Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
- Strong video conferencing experience.
- Must have the ability to work via video conferencing as required by leadership.
- Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
- Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
- Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
- Continuous learner with a desire to move into a senior level role
- Solid work-ethic and driven to achieve daily/weekly metrics
- Strict adherence to company attendance policies
Education:
- High School education required
- 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
- Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
- Knowledgeable of insurance billing methods and general pharmacy operations a plus