Specialty Services Patient Navigator

Specialty Services Patient Navigator Mindful Health is a fast-growing company with the goal of providing an intentionally different approach to mental health and well-being. We are a combination of bricks and mortar locations and virtual service offerings across the state of Texas to create a high-end client experience. Mindful Health creates an atmosphere that supports and values our clients and team members. Our commitment is to cultivate a place that provides intentional and exceptional care for our clients and a warm and nurturing environment for our team so we can make a lasting impact in our communities. We believe that health encompasses the whole person, mind, and body, and our clinical programming is built around this belief. We work to empower clients to live fuller and healthier lives. We maintain these same beliefs in developing and supporting our Mindful Health team. We seek enthusiastic individuals passionate about helping clients and value working in a team environment. Please visit our website for more information about our services, locations, and team at www.mindful.health.

Position Summary:

We are seeking a compassionate, organized, and patient-focused Specialty Services Patient Navigator to join our healthcare team. The Patient Navigator plays a critical role in guiding patients and families through the healthcare continuum by coordinating specialty care services, facilitating communication between providers and patients, and ensuring a positive patient experience. The ideal candidate will have experience in behavioral health, outpatient services, patient coordination, or hospital-based care and possess excellent communication, organizational, and problem-solving skills. This position requires the ability to work collaboratively with interdisciplinary healthcare teams while maintaining professionalism, confidentiality, and compliance with healthcare regulations.

Key Responsibilities:

Serve as a liaison between patients, families, physicians, and healthcare teams to ensure continuity of care and effective communication. Assist patients in navigating healthcare systems, specialty services, referrals, appointments, treatment plans, and follow-up care. Coordinate patient scheduling, referrals, discharge planning, and access to community resources and support services. Educate patients and families regarding healthcare services, treatment options, patient rights, and discharge instructions. Address patient concerns and assist in resolving issues promptly and professionally to promote patient satisfaction. Maintain accurate and timely clinical documentation, patient records, and communication logs in accordance with HIPAA and organizational standards. Collaborate with physicians, nursing staff, behavioral health professionals, referral sources, and community organizations to support patient care needs. Support patients with behavioral health and mental health service coordination when appropriate. Ensure compliance with all healthcare regulations, safety protocols, and confidentiality requirements. Participate in quality improvement initiatives and contribute to maintaining high standards of patient care and service excellence. Assist with insurance coordination, referrals, and resource management to improve patient access to care. Perform additional duties as assigned to support departmental and organizational goals.

Education & Experience:

Bachelor's degree in Healthcare Administration, Biology, Psychology, Social Work, Nursing, or a related healthcare field preferred. Equivalent healthcare experience may be considered in lieu of degree completion. Minimum of 2 years of experience in patient care coordination, patient advocacy, behavioral health, specialty services, or healthcare administration preferred. Experience working in outpatient, hospital, psychiatric, or specialty healthcare settings strongly preferred. Familiarity with medical terminology is a plus. Active CPR certification is required. Basic Life Support (BLS) certification required or obtained within designated timeframe. Nonviolent Crisis Intervention certification preferred. ACLS certification preferred.

Required Skills:

Exceptional attention to detail and a strong commitment to accuracy. Excellent verbal and written communication skills Strong interpersonal and patient advocacy abilities Knowledge of HIPAA and healthcare compliance standards Ability to coordinate care in fast-paced healthcare environment Strong organizational and multitasking skills Experience with electronic medical records (EMR) systems and clinical documentation Ability to work collaboratively with multidisciplinary healthcare teams Compassionate, professional, and patient-centered approach to care Strong problem-solving and conflict-resolution skills Ability to maintain confidentiality and professionalism at all times

Physical Requirements:

Ability to alternate between sitting and standing for extended periods. Capable of lifting, holding, pushing, and pulling up to 15 pounds. Proficient in operating a computer or laptop, including extended periods of typing, clicking, and monitor use. Adept visual capabilities including close vision, color distinction, depth perception, and the ability to adjust focus with strong hand-eye coordination. Effective verbal and written communication skills to interact with clients, team members, and customers. Ability to read, write, and comprehend information through active listening. Able to consistently, safely, and successfully perform essential job functions in compliance with ADA, FMLA, and applicable federal, state, and local standards, including productivity expectations. Dependable attendance and punctuality in alignment with regulatory and organizational standards.

Mindful Health offers:

Opportunity to make a meaningful impact in patients' lives Collaborative and supportive healthcare environment Professional growth and development opportunities Exposure to specialty and behavioral healthcare services Competitive compensation and benefits package

Benefits:

120 hours (15 days) of paid time off annually 40 hours (5 days) of paid sick leave 24 hours (3 days) of paid bereavement leave per occurrence Comprehensive medical and supplemental insurance, including vision, dental, short-term and long-term disability, and life insurance Access to professional development opportunities to support growth and career advancement The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.