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EA
East Adams Rural Healthcare
Patient Navigator-MA-C
Career Insights for Patient Advocate / Navigator
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Scorecard
Based on Washington data
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What they do
A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
$54,633 / year median in Washington
+16% projected growth
Job Description
Company Overview East Adams Rural Healthcare is Rural Emergency Hospital hospital situated in Ritzville, WA, serving a broad rural community across a 1,500 square mile area. Operated by the Adams County Public Hospital District #2, the organization also manages a local clinic and collaborates with ambulance services to provide comprehensive healthcare access to underserved populations. Overview We are seeking a dedicated Patient Navigator/MA-C to join our healthcare team. The patient navigator works to facilitate a quality, compassionate patient experience during a clinic visits from registration to discharge. The navigator, as a team leader, coordinates care to assure a seamless visit and proactively engages with patients during the experience to address challenges to patient flow and patient care concerns. The patient care navigator provides direct assistance to the care team in the clinic throughout the process to include registration, direct patient care aspects and patient referral and billing inquiries. The ideal candidate will possess strong communication skills, medical knowledge, and a compassionate approach to patient care, especially within diverse and underserved communities. The patient navigator reports to the Director of Nursing. Responsibilities Assist patients in understanding their medical conditions, treatment plans, and available resources. Coordinate appointments, follow-up care, and discharge planning to promote seamless patient transitions across services. Utilize electronic health records (EHR) systems to document patient interactions accurately and efficiently. Collaborate with healthcare providers. Serves as the point of contact to address patient complaints and concerns requiring customer service/recovery Assists with billing; may take payments, assist patients with financial aid forms and direct patients to available resources to assist with payment Ensure compliance with HIPAA regulations to protect patient confidentiality at all times. Requirements At Least two years' experience as a medical assistant in an ambulatory care setting; documented experience in customer service with preference given to patient satisfaction responsibilities in health care.