Telehealth Support Spec

Telehealth Support Spec Chas Health - 3.4 Spokane, WA Job Details Full-time $21.92 - $31.25 an hour 2 days ago Benefits License reimbursement Loan repayment program Health insurance Dental insurance Tuition reimbursement Paid time off 401(k) 6% Match Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Basic math Driver's License Computer skills Full Job Description Working Here | Experience Serving Your Community If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient's lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture - providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you - get started today. Everyone Welcome From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient - in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

$21.92 - $31.25 Competitive Compensation & Exceptional Benefits at CHAS Health Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package• includes: Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000. Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance. 401(k) with up to 6% employer match for a retirement plan that invests in your future. Work/life balance —enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh. Tuition assistance and student loan repayment —let CHAS Health pay for your education! Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life. CME and license fee reimbursement —we've got you covered. • Offered benefits dependent upon employee eligibility and criteria

Job Description:

Purpose of Job:

Improve the overall health of the communities we serve by providing outstanding customer service at all points of contact while connecting patients to resources based on health care needs, scheduling and general telehealth administrative support duties as follows:

Essential Duties and Responsibilities:

Provides excellent customer service as first point of contact for CHAS Health telehealth. Proactively prepares patients for upcoming telehealth visits including support for possible technical issues related to video visits; verifies appointment time, insurance and personal information, and collects co-pay. Monitors patient telehealth waiting rooms. Schedules patient appointments, based on established scheduling guidelines to ensure a positive patient experience. Engages and influences team to ensure video visits are effectively supported and scheduled over telephone visits to align with organizational priorities and a recognized patient experience preference. Ensures accuracy and completion of patient demographics, EHR chart, and intake forms before forwarding to appropriate department for processing. Professionally answers calls, takes messages and/or refers callers to appropriate individuals. Treats patients with the highest respect in all functions of the job as well as maintaining patient confidentiality. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Education/Experience:

HS diploma or equivalent preferred. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.

Skills:

Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients and gather information from patients. Must have basic math skills to calculate patient payments. Valid drivers' license and insurance required. Commitment to supporting a safe and respectful environment is required.

Physical Demands:

Telehealth Support staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 - 40 pounds. Rarely is there a need to lift more than 41 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our core values are our foundation, the guiding sense of direction for our organization: Social Responsibility Patient-Centered Entrepreneurship Respect for Human Dignity Commitment to Continuous Quality Improvement Fun CHAS Health | Equal Employment Opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.