Position Summary:

Under general supervision, meets, greets, assists, and transports ambulatory patients and visitors to and from University Hospitals utilizing various modes of transportation including wheelchairs, patient beds, and carts. Assists with the delivery, care, cleaning and appropriate storage of patient care assets and medical equipment.

Position Responsibilities:

Welcomes and acknowledges all guests according to appropriate standards. Provides inter-clinic and intra-hospital patient transport. Delivers and retrieves patient care assets and medical equipment within given time constraints (i.e. STAT calls). Monitors medical equipment using Mobile View software to ensure par levels are maintained in key areas. Performs cleaning of medical equipment and makes minor adjustments as needed. Anticipates and addresses guests' service needs; demonstrates superior customer service skills by identifying, fulfilling and exceeding the needs of guests. Recognizes and fulfills service recovery opportunities. Displays excellent interpersonal communication skills; demonstrates enthusiasm and is self-motivated. May assist with the transfer and lifting of patients using lifting equipment. Demonstrates sympathetic and compassionate personality with overall positive attitude. Exhibits commitment to learning and sharing information about services and general knowledge of clinic/unit locations. Complies with patient confidentiality policies. Adaptable to changes in scheduled hours. Maintains a neat, clean and professional appearance at all times. Functions well within a team and independently. Partners with and assists others to promote an environment of teamwork and achievement of common goals, and embraces his/her role as care partner in the successful delivery of customer service.

Percent of Time:

90%

Schedule:

Days (0630-1900) Wednesday, Friday; includes every other weekend

Salary:

https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix

Location:

Downtown Campus, Iowa City, IA Pay Differentials:

Shift differentials for evening and night.

Benefits Highlights:

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. .

https:

//hr.uiowa.edu/benefits

Key Knowledge, Skills and Abilities:

Strong customer service skills and willingness to serve the public. Ability to use two-way radio, pager and other communication device use. Ability to perform with accuracy and efficiency during periods of pressure and stress. Excellent verbal communication skills are required to effectively interact with patients, families, physicians, nursing staff, and other UI Health Care team members. Ability to recognize problems and exercise judgment required to accurately triage inquiries and follow-up on progress; ability to judge when to contact a supervisor if necessary. Ability to perform basic computer skills and the ability to learn and maintain working knowledge of patient information systems. Ability to identify patients and visitors who are in need of guest services. Ability to establish and maintain friendly and cooperative relations with employees, patients, and visitors. Ability to function with understanding, empathy and professionalism when interacting with patients, family members and visitors who may be undergoing physical and emotional stress. Ability to work independently and interdependently. Ability to understand of basic floor plan of the University Health Care and location of various units. Knowledge of standard cleaning techniques and characteristics of surfaces to be cleaned, and equipment and supplies required. Ability to move medical equipment using arm muscles to push and lift; and operate equipment safely. Knowledge of emergency evacuation procedures. Ability to perform a full range of body motion including: lifting and/or bearing the weight of 100 pounds or more while pulling, lifting, pushing medical equipment and transferring patients to and from various apparatuses; regularly pushing moderate to heavy weight of 100 pounds or more and occasionally in excess of 250 pounds; standing and walking for extended periods of time. Ability to walk long distances and perform duties outdoors while possibly subjected to inclement weather.

Minimum Eligibility Requirements:

Ability to read, write and follow instructions.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a \"Relevant File\" to the submission: Resume Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Penni Berger at penelope-berger@uiowa.edu

Additional Information Classification Title:

Patient Escort Appointment Type:

Merit Schedule:

Part-time Work Modality Options:

On Campus Compensation Pay Level:

Contact Information Organization:

Healthcare Contact Name:

Penni Berger Contact Email:

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