A Patient Transporter or Orderly moves hospital patients from one place to another and cleans equipment and facilities. May assist with basic care of patients such as feeding and dressing. Works in hospitals or in long-term care facilities.
Provides rehabilitation patient care and related activities under the direction of a licensed therapist for the age population served, as defined in the department's scope of service.
PERFORMANCE CRITERIA CRITERIA A
Everyday Excellence Values - Employee demonstrates commitment to exceptional care in the day-to-day performance of their job.
PERFORMANCE STANDARDS
Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community. Maintains professional demeanor at all times. Takes initiative in identifying customer needs before the customer asks. Participates in teamwork willingly and with enthusiasm. Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care. Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B
Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines.
PERFORMANCE STANDARDS
Practices diligence in fulfilling the regulatory and legal requirements of the position and department. Maintains accurate and reliable patient/organizational records. Maintains professional relationships; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C
Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high. Adheres to high moral principles of honesty, loyalty, sincerity, and fairness. Upholds the ethical standards of the organization.
CRITERIA D
Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations. Initiates or redesigns to continuously improve work processes. Contributes ideas and suggestions to improve approaches to work processes. Willingly participates in organization and/or department quality initiatives.
Effectively manages time and resources Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial. Consistently looks for and uses resource saving processes.
CRITERIA F
Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety. Employee proactively reports errors, potential errors, injuries or potential injuries. Employee demonstrates departmental specific patient and employee safety standards at all times. Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS ESSENTIAL JOB FUNCTIONS
include, but are not limited to: 1. Demonstrates teamwork by providing patient care and related activities under the direction of a licensed therapist.
PERFORMANCE STANDARDS
Performs routine and assigned tasks in the department under the direction of a licensed therapist, within the scope of training and experience. Assists in patient transportation to and from therapy as needed. Effectively and efficiently assists in technology set up for patient care. 2. Maintains safe and therapeutic environment.
PERFORMANCE STANDARDS
Provides manpower assistance to therapists in treatment of patients as directed. Monitors supply levels and notifies appropriate person of supply needs, based on established inventory levels. Stocks supplies in correct location upon receipt. Cleans and stores equipment in clinic area, according to established guidelines. Maintains temperature and cleaning logs according to guidelines. 3. Assists in clerical tasks as needed.
PERFORMANCE STANDARDS
Responds to telephone promptly when needed and acknowledges caller, assists caller by answering questions or providing information, and determines when referral to other staff is appropriate. Assists in the maintenance of patient charts, filing, copying, faxing, discharging, etc. as assigned, within established department guidelines. 4. Performs other duties and special projects as required.
SPECIFIC EXPERIENCE REQUIREMENTS
Experience in healthcare setting preferred. Education in related field may be substituted for experience.
SPECIFIC EDUCATIONAL REQUIREMENTS
High school diploma preferred. CPR Certified.
HIPAA REQUIREMENTS
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/o limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, information related to patient location, religious beliefs and/or public health records, medical records related to quality/data, patient financial information and/or 3rd party billing, patient-related complaints, and/or research information.
SAFETY REQUIREMENTS
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, validates, transports, monitors and observes patients for procedures, and monitors clinical alarms.
