Specialty Pharmacy Patient Liaison

Specialty Pharmacy Patient Liaison Orange County Urology Associates - 2.6 Laguna Hills, CA Job Details Full-time $22.00 - $26.96 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Customer communication Packing Spreadsheets In-person customer service High school diploma or GED Attention to detail Delivery driving Patient interaction Medical terminology Full Job Description Company Overview Orange County Urology Associates (OCUA) is a leading urology practice dedicated to providing comprehensive male and female urology care. Our team of experienced urologists utilizes advanced technology and minimally invasive techniques to deliver exceptional patient outcomes across multiple locations. Job Overview We are seeking a motivated and detail-oriented Rx Dispensing Representative to join our dynamic healthcare team. This position is responsible for verifying insurance benefits and obtaining authorization for in-office pharmacy dispensing, tracking patients due dates to ensure prescriptions are refilled timely and without lapse, and working with patients. This position has frequent interaction with department leads and managers, and provides the highest level of customer service to our patients. Position is In-person, at our Laguna Hills office location

Schedule:

Monday to Friday 8am-5pm

Essential Functions:

Verify Pharmacy benefits and coverage for prescribed medications Continuously monitor foundations for available grants and financial support availability Work Closely with patients to assist with completing applications for grants and financial assistance Obtains authorizations for prescribed medications when needed Works daily routes for new and refilled prescriptions Communicates with Triage Nurse to submit prescriptions to pharmacies, and places orders Tracks patients who are due for medication refills to ensure no lapse in treatment Conveys information about possible adverse effects and/or drug interactions to physicians and clinical staff Works with revenue cycle staff to monitor drug costs and reimbursement, and immediately alerts manager with any issues related to cost, reimbursement or our ability to dispense. Assists with packing and dispensing from all offices Additional tasks as assigned by manager or lead

Qualifications:

Required skills & qualifications: Effective communication and customer service skills Excellent follow through and logical problem-solving abilities Demonstrates responsibility and initiative Excellent computer skills and an ability to work with excel spreadsheets Strong attention to detail ability to multi-task in a fast paced environment ability to commute to all office locations to assist with the delivery of medications Preferred skills & qualifications: Knowledge of Modmed, QS1 and Liberty software Medical terminology

Education:

High School Diploma or GED required

Pay:

$22.00 - $26.96 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person