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Department:

EPIC Acute Under the direction of the Director Enterprise Informatics, the Willow Inpatient Pharmacy Epic Analyst is responsible for collaborating with key stakeholders, end users and team members to throughout system development phases of assessment, design build, testing, training and implementation. As the primary individual responsible for implementation, support & maintenance, the Willow Inpatient Pharmacy Epic Analyst is pivotal in bridging the gap between technical solutions, operational needs and the Electronic Health Record (EHR). The role requires a blending of technical and interpersonal skills with a reasonable comprehension of the operation department the analyst is assigned to and their information system tools and requirements. In addition, the Epic Analyst provides analytical expertise to information systems end users, aiming to enhance workflow, optimize business processes, and identify system solutions that meet organizational goals. This involves a proactive approach to understanding the nuances of application system functionality and leveraging this knowledge to propose enhancements that drive efficiency and effectiveness. This role is ideally suited for a highly motivated individual with a passion for healthcare technology, a commitment to excellence in service delivery, and a pursuit of innovation and improvement in healthcare outcomes.

Primary Duties:

• Acts as the primary support contact for Willow Inpatient Pharmacy Epic application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Maintaining regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
• Assists with developing business and operational direction settings needs by attending site visits, workflow ses.

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