Duties to include:

Patient Revenue Management:

Assist patients and staff with benefits investigation and enrollment of patients into pharmacy services (i.e. specialty pharmacy). Communicate with patients, pharmacists and/ or providers to gather relevant demographic information. Initiate and follow through for required prior authorizations, which may include pharmacy or medical authorizations. Assist clinical pharmacy specialists or other providers with initiation of appeals when applicable. Assist with copay/coinsurance assistance when applicable. Communicate with patients, insurance companies, credit/collections for payment acquisition, pre-authorization and to resolve patient account inquiries. Appeal/troubleshoot claim payments and/or denials using available resources. Provide accurate documentation of all activities as required by accrediting agencies, payers and/or administration. Monitor reimbursement activity for medications to ensure UI Health Care receives full and accurate reimbursement for pharmacy services in compliance with payor rules and regulations. Monitor compliance standards and policies to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations. Assist with the resolution of patient shipment issues in a timely manner. Provide refill management calls and follow up to Specialty Pharmacy patients when assigned. Assist Specialty Pharmacy and external pharmacy staff with the resolution of claims issues. Provide the highest customer service experience for patients and providers.

Operations and Performance Standards:

Utilize tools and processes to maximize the efficiency of the revenue cycle. Resolve pharmacy billing discrepancies and identify possible trends. Identify areas to improve the billing process. Identify areas to improve the benefits investigation and prior authorization process. Comply with established cash handling policies and procedures of the institution and department. Assist with the evaluation and implementation of new products/technology. Assist with the evaluation and implementation of new policies and procedures. Participate in standard pharmacy operations as the need arises.

Reporting:

Analyze and prepare routine reports to identify trends and aid in making financial decisions. Compile information for audits as they arise from compliance and insurance/third party payors in a reportable manner. Report discrepancies found during report analysis. Document activities required by accrediting agencies, payors and/or administration (i.e. workload statistics, phone statistics, etc.).

Communication/Training:

Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve revenue cycle issues. Understand the importance of effective business communication and maintaining professionalism in difficult situations. Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy billing practices. Complete and maintain compliance with all competencies and educational requirements. Other duties as assigned

Education Requirements:

Completion of a Bachelor's degree or equivalent combination of education and experience. Successful completion of the pharmacy technician certification exam within twelve months of the start of employment.

Experience Requirements:

Previous experience in customer service Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow. Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations. Demonstrate effective problem solving abilities and meets challenges with resourcefulness. Familiarity with medical terminology.

Desired Qualifications:

Experience working in a complex hospital system is highly desirable. Experience working in a collaborative team environment is desirable. Pharmacy experience is desirable. Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable. Experience working with multiple technology platforms (i.e. Epic, GE) is desirable. Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable. Professional experience working effectively with individuals from a variety of backgrounds and perspectives.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a \"Relevant File\" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location .

Additional Information Classification Title:

Revenue Cycle Representative Appointment Type:

Professional and Scientific Schedule:

Full-time Work Modality Options:

Hybrid within

Iowa Compensation Pay Level:

B Contact Information Organization:

Healthcare Contact Name:

Teresa Walker Contact Email:

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