Director, Pharmacy Operations Blue Shield of CA United States, California, Lodi Aug 15, 2026 Your Role The Pharmacy Operations team provides management and end-to-end oversight of Pharmacy operations, incident management, and driving resolution from identification to resolution within a matrixed environment. The Director, Pharmacy Operations will report to the Senior Vice President / Chief Pharmacy Officer. In this role you will lead a team who are responsible for providing excellent pharmacy operations services, resolving pharmacy-related incidents, providing pharmacy expertise for members and clients, developing business requirements for incident resolution and project implementation, providing vendor oversight over operations and leading annual pharmacy benefit implementations. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Knowledge and Experience Requires a college degree or equivalent experience
Requires 10 years of health plan and/or pharmacy benefit manager (PBM) operations experience
Requires 6 years of experience managing teams in pharmacy claims processing, pharmacy benefit implementation, and vendor management
Requires excellent written and verbal communication skills. Experience and skills in presenting complex operational subjects to executive and non-technical audiences is preferred
Experience with leading and driving cross functional team consensus and discussions, including internal business partners and external vendors is preferred Hybrid This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need. #LI-JS1