Pharmacy Technician Front End/Customer Support Compounding Pharmacy

Pharmacy Technician Front End/Customer Support Compounding Pharmacy North Beaches Pharmacy Jacksonville, FL Job Details Full-time From $17 an hour 1 day ago Benefits Free parking Store discount AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Retirement plan Paid sick time Qualifications Dispensing prescriptions Multitasking Intake Handling customer inquiries Pharmacy Technician License Mid-level High school diploma or GED Pharmacies (work setting) Shipping & receiving Data entry Registered Pharmacy Technician Multi-line phone systems Patient interaction Phone call management Pharmacy operations Medical claim denial management Communication skills Pharmacy software Full Job Description North Beaches Pharmacy in Jacksonville Beach, FL, seeks a high-energy, patient-focused Pharmacy Technician to work in front-end operations. This specialized customer service role in our compounding pharmacy includes patient intake, prescription data entry, and delivering a premium experience for patients receiving customized medications.

Key Responsibilities Patient Intake and Communication:

Greet patients, answer multi-line phones, and coordinate communications among patients, physicians, and the compounding lab.

Prescription Processing:

Accurately enter new and refill prescriptions using pharmacy software.

Insurance and Billing:

Process third-party insurance claims, resolve rejections, and manage payments for compounded medications.

Shipping and Logistics:

Prepare and coordinate shipments for patients receiving home deliveries.

Product Knowledge:

Maintain a working knowledge of over-the-counter products and specialized compounding services.

Florida-Specific Qualifications Licensure:

Must be a Registered Pharmacy Technician (RPT) with an active license from the Florida Board of Pharmacy.

Training:

Must have completed a Florida Board-approved training program (

Note:

PTCB certification alone does not satisfy Florida's initial licensure requirement).

Experience:

At least one year of retail or community pharmacy experience is highly preferred.

Background:

Must pass a background check and electronic fingerprinting as per Florida Department of Health standards.

Florida-Specific Requirements Licensure:

An active Registered Pharmacy Technician (RPT) license from the Florida Board of Pharmacy and a high school diploma or equivalent are required.

Training:

Must have completed a Florida Board-approved training program.

Experience:

At least two years as a pharmacy technician, preferably in a compounding pharmacy. Demonstrate a strong work ethic and a willingness to learn quickly. Ability to follow instructions accurately Strong ability to retain information Effective communication skills with colleagues, pharmacists, and the public Ability to work effectively in a team environment Ability to manage multiple tasks simultaneously with accuracy

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee discount Free parking Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Professional development assistance Retirement plan Store discount Vision insurance

License/Certification:

Pharmacy Technician License (Required) Shift availability: Day Shift (Required)

Work Location:

In person