Overview The AMS Pharmacy Technician supports the AMS pharmacist in the provision of pharmaceutical care to all patients enrolled in the Anticoagulation Management Services (AMS) program. Under direct supervision of the AMS pharmacist, the AMS technician performs non-clinical and administrative functions essential to program operations. Responsibilities include but are not limited to: answering incoming phone calls and routing or escalating concerns to the pharmacist appropriately, entering prescription refill requests, scheduling INR appointments and completing INR reminder calls, entering external INR lab results, maintaining and entering patient data on new and existing patients, AMS enrollment and renewal orders, provider changes, contacting outside facilities to obtain INR results or medication information, calling patients with normal INR results and gathering general, non-clinical patient information. AMS technician will promptly alert AMS pharmacist when patient responses or information require clinical triage or pharmacist intervention. Additional duties may be assigned as needed.

Qualifications Certifications:

Certified Pharmacy Technician Not Required

• Student Pharmacist or Licensed before 1/1/2008
• Exempt/Not Required; Licensed Pharmacy Technician within 60 days of license application
• Illinois Department of Financial and Professional Regulation (IDFPR); Certified Pharmacy Technician within 2 years of license issue date (IL)

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Varies, Education:

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Work Experience:

Pharmacy technician Responsibilities Manage high volume of incoming telephone calls by prioritizing, routing, and escalating calls according to departmental workflows and policies. Communicate with patients, families, pharmacies, providers, and other healthcare facilities as appropriate, and gather non-clinical patient information. Accurately and efficiently verify patient demographics and update patient information in Electronic Medical Record. Demonstrate clear and timely documentation to support encounters with patients. This includes messaging to providers and pharmacists using EPIC work list and in-basket functionality. Maintain patient schedule for upcoming INR lab tests including scheduling date of lab and order specific lab test. Ability to verify future patient appointments and ability to validate physician schedules. Follow step-by-step departmental instructions and algorithms for navigating patient care. Will work collaboratively with the AMS pharmacist to facilitate ongoing patient education on warfarin therapy. Assist AMS pharmacist with contacting patients with current lab results and follow-up calls, including assessment questions, and relaying appropriate warfarin dosing instructions as provided by the AMS pharmacist. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing. Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the pharmacist. Complete medication reconciliation

• Review medication list and update dosages.

Ability to communicate to the AMS pharmacist any urgent needs of high risk patients that are calling and seeking medical advice; and escalate calls to AMS pharmacist when appropriate. Assist with development and maintenance of training materials and participate in special projects not requiring clinical decision-making capacity as assigned. Telephone messages/patient encounters as assigned. Coordinate AMS renewal and enrollment orders. Other tasks as assigned by AMS pharmacist. Responsible for INR Home Montoring requests and communications between home monitor companies and provider offices. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $17.6per hour

• $28.

51per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Qualifications:

Certifications:

Certified Pharmacy Technician Not Required

• Student Pharmacist or Licensed before 1/1/2008
• Exempt/Not Required; Licensed Pharmacy Technician within 60 days of license application
• Illinois Department of Financial and Professional Regulation (IDFPR); Certified Pharmacy Technician within 2 years of license issue date (IL)

•

Varies, Education:

,

Work Experience:

Pharmacy technician