Address:

296 E

DEERPATH,LAKE FOREST,IL,60045-01940-00528-S

\nJob

ID 1799329BR

Job Type:

Flexible hours\n

\nOverview\nKey Traits\nTestimonial\nResponsibilities\nTrending\nBenefits\nJob Alerts\nWhen you step behind the counter as a pharmacy customer service associate, you'll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we'll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You'll get the tools and support you need to move your career forward. And we can't wait to you see how far you can go.\n

Shifts:

Full-time or part-time, Weekends, Days, Nights\n

Job Level:

Entry-level\n

Travel:

None\n

Salary:

$16 - $18 / Hourly\nKey Traits\nWhat makes a great pharmacy technician at Walgreens? We're always looking for that special something - those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up.\nCommunicator\nCompassionate\nDetail-oriented\nTrustworthy\nProblem Solver\nResponsible\nI've come a long way in the past 10 years and am a completely different person because of this company and the opportunities I have been given working for them. I can't wait to see where I am in another decade.\nJesse J., Sr. Certified Pharmacy Tech\nPharmacy Customer Service Associate\nJob

ID 1799329BR

\nModels and delivers a distinctive and delightful customer experience.\nRegisters sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.\nIn accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.\nCustomer Experience\nEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.\nModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).\nOperations\nProvides customers with courteous, friendly, fast, and efficient service.\nRecommends items for sale to customer and recommends trade-up and/or companion items.\nRegisters customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.\nKeeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.\nPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.\nReports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.\nStrictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.\nHandles telephone calls that do not require personal attention of the pharmacist, including those to physicians.\nProcesses (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.\nAssists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.\nEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).\nConstructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.\nAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.\nHas working knowledge of store systems and store equipment.\nProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.\nAssumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).\nAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.\nComplies with all company policies and procedures; maintains respectful relationships with coworkers.\nCompletes special assignments and other tasks as assigned.\nTraining & Personal Development\nEarns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.\nAttends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. 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