Pharmacy Technician

Position Title:

Pharmacy Technician Work Location:

Cary

NC 27513

Assignment Duration:

3

Months Work Schedule:

M-F

• 9am•5:30pm (training); M-F•11:30am•8:00pm EST (permanent shift)

Work Arrangement:

Hybrid once training has been completed: 2 days in the office and 3 days remote. Training is completed entirely in the office.

Position Summary:

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Key Responsibilities:

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.

)

Qualification & Experience:

• registered pharmacy tech in NC