Pharmacy Technician

Job Title:

Adverse Event and Product Complaint Reporting Specialist Job Description This role focuses on accurately creating, reviewing, and submitting adverse event and product complaint reports based on information from a patient management system. The specialist ensures high-quality documentation, collaborates closely with clinicians to clarify and resolve reporting issues, and supports reconciliation and auditing activities for biopharma clients. This position requires strong attention to detail, excellent communication skills, and the ability to work independently in a remote environment. Responsibilities Create and submit adverse event and product complaint reports using data documented within the patient management system. Conduct thorough quality checks on all reports, including verifying spelling, drug manufacturer details, grammar, and completeness of information. Communicate proactively with clinicians to clarify questions or concerns related to the content or quality of adverse event and product complaint reporting. Identify missing adverse events and product complaints through daily quality control processes and promptly report these findings to clinicians. Ensure that all identified missing adverse event and product complaint reports are completed, submitted, and properly accounted for. Maintain, prepare, and submit weekly or monthly reconciliation reports to biopharma clients in accordance with contractual requirements. Assist the clinical auditor in identifying trends, patterns, or issues in adverse event and product complaint reporting, and support follow-up actions as needed. Perform data entry with rapid and accurate typing of both numerical and text data related to adverse events and product complaints. Collaborate effectively with team members and clinicians to support continuous improvement in reporting processes and documentation quality. Perform other duties as assigned to support clinical operations, quality assurance, and client reporting needs. Essential Skills Experience in customer service, with the ability to communicate clearly and professionally with clinicians and internal stakeholders. Prior experience in a pharmacy setting or similar healthcare environment, with familiarity in handling clinical or medication-related information. Pharmacy technician certification or comparable clinical background preferred, demonstrating understanding of medications and clinical terminology. Oncology experience is a plus, particularly in handling oncology-related adverse events and product complaints. Proficiency with Excel spreadsheets, including the ability to manage, organize, and reconcile data. Competence in moderate to advanced computer skills, including working within patient management systems and other clinical software tools. Excellent written and verbal communication skills, with the ability to produce clear, accurate, and professional documentation. Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines simultaneously. High level of attention to detail and conscientiousness in reviewing and validating clinical and product complaint information. Ability to type rapidly and accurately, entering both numerical and text data with minimal errors. Ability to work effectively with people in a collaborative, professional, and service-oriented manner. Flexibility and adaptability in responding to changing priorities, client needs, and reporting requirements. Additional Skills & Qualifications Bachelor's degree or commensurate experience preferred. Prior experience working in a pharmacy or clinical setting is preferred and supports understanding of medication safety and reporting requirements. Oncology-related experience is considered an asset and can enhance effectiveness in reviewing and documenting oncology adverse events. Pharmacy technician or other clinical background is preferred and supports accurate interpretation of clinical and medication data. Call center experience, particularly in a healthcare or pharmacy context, is beneficial for managing inquiries and supporting clinicians. Demonstrated ability to multi-task while maintaining accuracy and quality in a high-volume or fast-paced environment. Proven ability to build positive working relationships and collaborate with clinicians, auditors, and internal teams. Work Environment This is a remote, work-from-home position that requires comfort working independently with minimal direct supervision. You will use a patient management system, Excel spreadsheets, and other computer-based tools throughout the day to review, enter, and reconcile data. The work is primarily computer- and phone-based, involving frequent communication with clinicians and internal team members. You should have a quiet, professional home office setup that allows you to focus on detailed documentation, manage multiple tasks, and maintain confidentiality of sensitive clinical information. Job Type & Location This is a Contract to Hire position based out of Cary, NC. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 12, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.