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Pharmacy Technician
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Actalent
Remote
$52,000 Salary, Full-Time
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Job Description
Job Title:
Adverse Event and Product Complaint Reporting Specialist Job Description This role focuses on creating, submitting, and reconciling adverse event and product complaint reports using information documented in a patient management system. The specialist ensures the accuracy and completeness of all reports through detailed quality checks, collaborates closely with clinicians to resolve questions or issues, and supports clinical auditors in identifying trends in adverse event reporting. This position is ideal for someone with a pharmacy or clinical background who has strong attention to detail, excellent communication skills, and the ability to work independently in a remote environment. Responsibilities Create and submit adverse event and product complaint reports using data documented within the patient management system. Perform detailed quality checks on reports, including verifying spelling, drug manufacturer information, grammar, and overall accuracy of the documented notes. Communicate proactively with clinicians to clarify questions or concerns regarding the content or quality of adverse event and product complaint reports. Identify missing adverse events and product complaints through the daily quality control process and promptly report them to clinicians. Ensure that all identified missing adverse event and product complaint reports are submitted, documented, and fully accounted for. Maintain, prepare, and submit weekly or monthly reconciliation reports to biopharma clients in accordance with established client contracts and timelines. Assist the clinical auditor in identifying trends, patterns, or issues in adverse event reporting and escalate concerns as appropriate. Support continuous improvement of reporting processes by providing feedback based on quality control findings and clinician interactions. Handle customer service interactions related to adverse event and product complaint inquiries in a professional and timely manner. Use Excel spreadsheets and other computer tools to track, organize, and analyze reporting data as needed. Perform other duties as assigned to support the overall effectiveness and compliance of the adverse event reporting function. Essential Skills Bachelor's degree or commensurate experience preferred. Prior experience working in a pharmacy setting preferred. Pharmacy technician or other clinical background preferred. Oncology experience is a plus. Experience in customer service and call center environments is beneficial. Excellent written and verbal communication skills. Excellent organizational and time management skills. Competence in moderate to advanced computer skills. Proficiency with Excel spreadsheets. Strong multi-tasking ability and capacity to manage multiple priorities simultaneously. Ability to work effectively and collaboratively with clinicians and other team members. High level of conscientiousness with excellent attention to detail. Flexibility and adaptability in a dynamic work environment. Ability to type rapidly and accurately, including both numerical and text data. Comfort working with oncology and pharmacy-related information, including adverse events and product complaints. Ability to provide professional and responsive customer service. Additional Skills & Qualifications Pharmacy technician certification is highly desirable. Prior experience in oncology, pharmacy, or other clinical settings is an advantage. Experience supporting clinical auditors or quality assurance functions is beneficial. Familiarity with patient management systems and adverse event reporting processes is a plus. Demonstrated ability to identify trends and issues in data and escalate appropriately. Strong problem-solving skills and a proactive approach to resolving reporting discrepancies. Ability to work independently with minimal supervision in a remote setting. Work Environment This is a remote, work-from-home position that requires comfort working independently with limited direct supervision. You will work primarily on a computer, using a patient management system, Excel spreadsheets, and other digital tools to manage and reconcile adverse event and product complaint reports. The role involves frequent written and verbal communication with clinicians and team members, typically during standard business hours, though some flexibility may be needed based on reporting deadlines and client requirements. The work environment emphasizes accuracy, confidentiality, and consistent attention to detail while providing the autonomy to organize your workload and manage your time effectively. Job Type & Location This is a Contract to Hire position based out of Cary, NC. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.