Responsibilities:

Greets patients, maintains patient flow, completes accurate voucher information, prepares labels and verifies patient demographic data.

Assesses the condition of patients to determine the most effective way to obtain samples.

Verifies test requests and investigates ambiguous information before proceeding.

Prepares appropriate supplies and obtains sample.

Instructs patients in the collection of various non-blood specimens (urine culture, 24-hour urines, ova/parasites and stools).Ensures accurate voucher information, prepares completed samples for courier, and processes drop-offsInvestigates lost, broken, mislabeled, incorrectly identified or otherwise unsatisfactory specimens and follows through to resolution.

Verifies that supplies and stock are adequate and disseminated upon delivery.

Answers phone and responds appropriately to requests for information.

Maintains and performs quality assurance on equipment (centrifuge, refrigerator, incubator).May perform other duties as assigned.

QualificationsRequired:

High School diploma or equivalent. Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Preferred:

Experience performing phlebotomy on a broad range of patient's types. Experience with processing lab specimens, transferring specimens, and handling a centrifuge. Familiar with medical EMR systems.

Knowledge of medical terminology. Additional InformationNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.

Exception:

New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 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