Job Description:

Responsibilities:

Provide excellent phlebotomy and phlebotomy-related services for all patients.
For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient's demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient's demographic information, insurance information, and lab test orders into a BILH computer system.
Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.
Prepare all collected specimens for transport via a courier service to a BILH laboratory.
Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.
Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.
Travel to additional Patient Service Centers and doctor's office sites when needed.
Read, understand, and comply with all departmental policies and procedures.
Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
Participate in lab QA programs, competency assessments, and continuing education.
Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the services provided.
Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.

Requirements:

High School diploma or GED. Associate's Degree or college classes welcomed.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to work independently or in a team environment.
Comfortable working with minimal supervision.
Basic familiarity with computer applications preferred.
Phlebotomy certification from ASCP or another accredited agency preferred.
Previous experience as a phlebotomist preferred.
One or more years previous experience working in lab Patient Service Centers preferred.

Competencies:

Decision Making:

Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving:

Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action:

Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications:

Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications:

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge:

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work:

Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service:

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.

No substantial exposure to adverse environmental conditions

Health Care Status:

HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes).

Examples:

physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department

Sensory Requirements:

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