About Us Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Composed of 41 Nephrologists and 44 Nephrology Advanced Practice Providers, our practice serves patients from eight convenient locations. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

Overall Job Purpose :

A non-exempt position responsible for the daily collection, processing and transport of lab samples in a physicians' office.

Job Responsibilities:

Patient Experience

• Greets and guides patients through the sample collection process
• Delivers high quality customer service
• Ensures patients feel safe and respected during the procedure
• Minimizes patient wait times based on both scheduled appointments and presentation
• Addresses patient complaints; reports unresolved complaints to the Site Manager or Lab Manager promptly, as appropriate Operations
• Ensure that the workplace has the necessary supplies and tools to perform daily operational activities
• Adjust, as needed, the courier pick-ups to minimize unnecessary courier trips due to low sample volume
• Performs daily review of "Release Stored Orders" utilizing the Orchard software
• Ensures all testing orders are in the "Release Stored Order" list to minimize missed testing
• Performs phlebotomy only on patients that have appropriate orders
• Performs phlebotomy in a timely manner from when the patient has been "activated" in the EMR.
• Provides daily lab cancellation forms to the clinical staff and lab technical staff
• Processes samples so they meet SOP requirements for testing
• Processes lab specimen send outs to reference labs based on specific requirements
• Perform add-on testing retrieval/notification
• Covers other satellite offices when needed
• Performs other duties as assigned
• Actively reads emails daily
• Participates in a system wide team approach through open and timely communication Work Quality
• Compliant with CLIA regulations through proper specimen collection, processing, and storage
• Verifies two patient identifiers during patient identification, collection and sample processing.
• Demonstrates high accuracy level for appropriate sample processing for MNA in-house testing
• Demonstrates high accuracy level for appropriate lab specimen processing for reference laboratory testing
• Demonstrates accuracy in computer data review and data entry
• Ensures no harm to patient during phlebotomy procedure Regulatory
• Maintains current knowledge of standard operating procedures
• Completes annual OSHA and HIPAA training
• Completes OSHA required logs as assigned
• Practices safe work practices by adhering to all OSHA standards
• Ensures patient safety
• Ensures specimen collection area is clean and safe
• Completes staff competency requirements and educational training as assigned

Job Requirements:

Minimum of one year experience in phlebotomy in a healthcare setting is preferred. Medical practice experience helpful. Knowledge of phlebotomy techniques. Knowledge of clinic protocols and policies. Skill in performing efficient and effective draws. Skill in conducting cooperative interactions with patients and staff. Ability to interpret and respond appropriately to instructions. Ability to coordinate hand-eye movements to ensure patient comfort during blood draws.

Attendance:

Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Wellness program Application Question(s): What are your salary requirements?

Work Location:

In person