Description/Comment:

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time.\nMaintain a safe and professional environment.\nPerforms with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.\nPerform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.\nMaintains required records and documentation.\nDemonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:

\nAbility to provide quality, error free work in a fast-paced environment.\nAbility to work independently with minimal on-site supervision.\nExcellent phlebotomy skills to include pediatric and geriatric.\nFlexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.\nCommitted to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.\nMust be able to make decisions based on established procedures and exercise good judgment.\nMust have reliable transportation, valid driver license, and clean driving record, if applicable.\nTravel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.\nCapable of handling multiple priorities in a high-volume setting.\nMust demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability.

Required Education:

\nHigh school diploma or equivalent

REQUIRED.

\nMedical training: medical assistant or paramedic training preferred.\nPhlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience:

\n1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.\n2 years in a Patient Service Center environment preferred.\nCustomer service in a retail or service environment highly preferred.\nKeyboard/data entry experience.

EEO:

\n\"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.\" While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team. Offer of Employment Process When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client specific documents the associate will be cleared for their assignment. 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