Performs daily eLearning lab site opening and closing procedures
Checks in trainees and verifies identification where necessary
Escorts trainee to assigned computer, explains the course and/or exam processes, provides necessary training material to trainees, launch course(s) for trainees, Proctors trainees and provides technical assistance
Understands testing procedures for each exam and adheres to company quality and security measures
Communicates and Proctors trainees to ensure adherence to company policies regarding sleeping, talking, note taking, cheating, cell phone usage, and others as determined
Verifies trainee scores and posts results when required
Reports unethical trainee behavior to management
Responsible for maintaining professional and clean eLearning labs
Ensures an adequate inventory of handouts, cleaning supplies and head sets are available
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of eLearning Lab.
Assists with the logistics of classroom preparation, training material inventory and supplies, as directed by the Safety Instructor
Assists in the classroom training activities, including testing procedures .

Qualifications & Requirements:

Customer service skills are a must. Strong communication skills - written and oral
Must enjoy working with the public and have a strong initiative to work independently

MUST BE ABLE TO WORK IN A QUIET ENVIRONMENT AND LEARN DETAILED PROCEDURES

PROVEN ABILITY TO WORK UNDER PRESSURE AND MAKE EFFECTIVE DECISIONS

CROSS-TRAIN AND ASSIST OTHER DEPARTMENTS AS NECESSARY

Physical Requirements:

Thorough understanding of and ability to use Windows Microsoft Office programs, Internet and Windows Explorer
Basic knowledge of computer hardware
Proven organizational skills
High school diploma or general education degree (GED)
Willingness to work at different locations if the company need arises

Additional Information:

SCHEDULE

7:45 am-4:30 pm

M-F HOURLY RATE

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