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OFFICE ASSISTANT I - ORTHOPEDICS

Job

Heywood Hospital

Gardner, MA (In Person)

$58,323 Salary, Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/19/2026

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Job Description

Jobs › Gardner, MA ›
OFFICE ASSISTANT I
  • ORTHOPEDICS Heywood Hospital
OFFICE ASSISTANT I
  • ORTHOPEDICS Gardner, MA Apply
OFFICE ASSISTANT I
  • ORTHOPEDICS
  • HEYWOOD
MEDICAL GROUP
  • FULL-TIME
IMMEDIATE OPENING-APPLY ASAP!
LOCATION
  • US-MA-Gardner
  • ID:
    2026-3752
  • CATEGORY:
    Administrative/Professional
•
POSITION TYPE
Full-Time
YOU MATTER HERE!
  • Heywood Healthcare values our employees. We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! HOURS
  • 40 Hours
  • Monday-Thursday 8:00 AM
  • 4:30 PM
  • Friday 7:30 AM
  • 4:00 PM
PAY RANGE
  • \$18.50
  • \$28.
04 per hour
DISCLAIMER
  • We are committed to equitable and transparent compensation practices. The salary range is a good-faith estimate; final compensation will be determined by experience, skills, qualifications, and internal equity. SUMMARY
  • Under the direction of the Senior Practice Administrator and Practice Manager, responsible for phone coverage, patient check-in/check-out, appointment scheduling, insurance verification, referral processing, outpatient service scheduling, managing daily deposits, EMR documentation, fax/mail processing, and participation in patient satisfaction initiatives.
May support additional duties and other locations as assigned.
ESSENTIAL FUNCTIONS
  • Conduct friendly, courteous, and respectful interactions with patients, visitors, and staff.
  • Answer phones, schedule in-office appointments, take and route messages accurately.
  • Manage clinical inbox/practice buckets (personal, referrals, medical records) timely and proficiently.
  • Check in patients, verify/update required fields and forms in EMR; complete patient check-out and schedule follow-up appointments.
  • Collect copays/payments, maintain records, and reconcile daily deposits.
  • Verify insurance coverage and eligibility and address issues prior to visits when possible.
  • Obtain prior authorizations for procedures and diagnostic studies as required.
  • Register patients using computer-based registration/scheduling systems.
  • Process incoming faxes and daily mail including barcoding and EMR document processing.
  • Issue and verify managed care referrals; maintain and file outpatient orders and standing orders.
  • Maintain office/clinical supplies, rotate stock, and initiate requisitions as needed.
  • Complete workflow dashboard tasks (reschedules, tickers, no-shows) promptly.
  • Process incoming/outgoing medical records per practice guidelines and regulations.
  • Maintain records, reports, logs, and statistical information as required.
  • Participate in meetings, training, quality improvement activities, annual mandatory education, and HEART program concepts.
  • Provide coverage at other Heywood Medical Group locations as needed.
STATEMENT OF OTHER DUTIES
  • This job description lists major duties and is not exhaustive; employees may be asked to perform additional job-related duties.
QUALIFICATIONS/MINIMUM EDUCATION
  • High school diploma or equivalent required.
MINIMUM WORK EXPERIENCE
  • One (1) year of medical office experience preferred.
REQUIRED SKILLS
  • Excellent written and verbal communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to prioritize tasks in a busy environment and learn new programs.
  • Comfortable with computers/technology; EMR knowledge preferred.
  • Preferred knowledge of medical terminology.
  • Ability to work flexible shifts; occasional evenings and weekends may be required.
  • Reliable transportation required to travel between locations.
FUNCTIONAL DEMANDS/PHYSICAL REQUIREMENTS
  • Exerts up to 20 pounds occasionally, up to 10 pounds frequently, or negligible force constantly to move objects.
  • Frequently reaches and handles.
HOW TO APPLY
  • Submit application or referral via Heywood Medical Group careers portal.
Not ready to apply? Connect with us for general consideration.
EQUAL OPPORTUNITY EMPLOYER
  • Heywood Medical Group is an Equal Opportunity Employer.
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OFFICE ASSISTANT I
  • ORTHOPEDICS Gardner, MA Clear All Apply