Medical Front Desk / Administrative Assistant (Psychology Practice)

Medical Front Desk / Administrative Assistant (Psychology Practice) Dr. Jackie Jiang & Associates Moline, IL Job Details Part-time | Full-time $17 - $22 an hour 1 day ago Benefits Profit sharing Paid holidays Health insurance 401(k) Paid time off 401(k) matching Retirement plan Qualifications Computer operation Computer literacy Medical scheduling Administrative experience Medical administrative support Typing Clerical experience Associate's degree Quality data entry Full Job Description Medical Front Desk / Administrative Assistant (Psychology Practice)

Location:

1586 37th Ave, Moline, IL 61265

Job Type:

Part-time with potential to grow to full-time

Hours:

Primarily daytime starting at 9:00 a.m.; occasional coverage to 8:00 p.m. required required

Pay:

$17.00 to $22.00 per hour

Work Location:

In person — Moline, IL. Once fully trained, may support Davenport, IA office as assigned. About the Practice We are hiring a Medical Front Desk / Administrative Assistant for our Moline office. This is an on-site administrative support role focused on phones, scheduling, patient check-in and check-out, documentation, payment processing, filing, and front office organization. This role is best suited for someone who genuinely enjoys structured administrative work, takes accuracy seriously, communicates professionally, and wants a stable long-term position in a professional setting. This is not a clinical or counseling pathway. It is a front desk and administrative role that directly affects daily operations and the client experience. The position begins part-time and may grow to full-time for a strong performer based on reliability, accuracy, performance, and office need. Training takes place fully in the Moline office. Once fully trained, you may also be assigned to support the Davenport office as needed. Pay and Advancement Starting pay is $17.00 to $18.00 per hour, based on education and directly relevant experience, and is determined at the time of offer. The posted pay range reflects longer-term earning potential through demonstrated performance, not guaranteed starting pay. At about one month, front desk staff complete a written competency quiz covering office procedures, scheduling rules, documentation standards, billing basics, and insurance processes. Staff who pass with 85 percent or above receive a performance-based pay increase. Staff who do not pass at 85 percent are given one retake opportunity. Future increases are tied to documented competency, expanded responsibilities, and consistent performance. Raises are not automatic and are not based only on time employed. What You Will Do Answer and route incoming calls professionally Schedule, confirm, and manage appointments using established rules and systems Complete patient check-in and check-out accurately Document messages and communications clearly and completelyHandle incoming faxes, emails, and paperwork according to confidentiality and documentation standardsScan, file, and organize documents correctly Collect and document payments accurately as assignedComplete opening and closing procedures each day Complete assigned administrative tasks accurately and on time Support the Davenport office as assigned after training How This Office Operates This is a high-structure environment. You will be trained thoroughly before working independently. Once trained, you are expected to follow written procedures, complete tasks fully, and ask before acting when something is unclear, new, or outside your assigned responsibilities. Initiative in this office means staying on top of assigned work without reminders. It does not mean changing workflow or making unauthorized judgment calls. Clear, direct feedback is part of how the office functions, and employees are expected to adjust and perform accurately going forward. Minimum Qualifications Associate's degree required Bachelor's degree preferred Prior front desk, receptionist, or administrative experience required Experience in medical scheduling, insurance-related administrative work, confidential documentation, or professional office operations strongly preferred Accurate typing and data entry required Basic computer proficiency and ability to learn new software required Strict confidentiality required This Role Is the Right Fit If You genuinely enjoy structured, detail-oriented administrative work and find satisfaction in doing it accurately and completely. You follow written instructions precisely and completely. You stay calm and professional with anxious or upset callers. You want a long-term position, not a short-term placeholder. You want a role where strong performance is recognized through a clear, objective advancement system. This Role Is Not the Right Fit If You are seeking remote or hybrid work. You cannot reliably cover occasional evening shifts to 8:00 p.m. when needed. You find repetitive clerical work tedious or beneath you. You are primarily motivated by clinical exposure or a pathway toward counseling or therapy work. You expect raises based on time served rather than demonstrated performance. Benefits The following are available subject to eligibility requirements and applicable waiting periods. Paid time off and paid holidays per policy. 401(k) with employer matching after eligibility criteria are met. Health insurance available for employees meeting hours and eligibility requirements, typically 30 or more hours per week. Profit sharing per eligibility terms. Hiring Process Our hiring process is structured and multi-step. We move forward only with candidates who complete each stage fully and accurately. Stage 1: Indeed application with all written screening questions completed in full Stage 2: Short written work sample returned by email within 24 to 48 hours Stage 3: In-person interview and skills-based exercises in Moline Stage 4: Reference checks and final hiring decision Dr.

Jackie Jiang & Associates, LLC Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan Application Question(s): All questions must be answered in full to be considered. Applications submitted without complete responses to all questions will be closed without further review. Question 1 — Instruction Compliance and Role Understanding Begin your answer with this exact sentence: "I understand this is a structured, on-site office assistant role." Then in 3 to 5 sentences, explain why this specific type of work — phones, scheduling, documentation, payment handling, and administrative support in a professional office — is a strong long-term fit for you. Include what specifically appeals to you about structured, detail-oriented administrative work. Question 2 — Availability and Schedule Reliability In 3 to 5 sentences, describe your current weekly availability in detail. Include the earliest time you can start, the latest time you can stay on weekdays, how many evenings per week you can reliably work past 5:00 p.m. if needed, and whether you have regular commitments such as school, a second job, or caregiving responsibilities that affect your schedule. State whether you can reliably support a part-time schedule that may fluctuate based on office needs. Question 3 — Accuracy Under Load Describe a specific time when you had to manage multiple tasks at once — such as incoming calls, scheduling, paperwork, or data entry — without sacrificing accuracy. Describe step by step what you did to stay organized, what system or approach you used, and what the outcome was. Be specific rather than general. Question 4 — Handling Uncertainty and Chain of Command In 3 to 5 sentences, explain how you handle situations where you are not sure what to do and the written procedure does not clearly cover the situation in front of you. Describe your decision process. Also explain how you approach working in an environment where policies are expected to be followed exactly as written rather than adjusted based on personal judgment. Question 5 — Professional Conduct With Distressed Callers In 3 to 5 sentences, explain how you stay calm, accurate, and professional when a caller is anxious, upset, or demanding. Describe what you say, what you avoid saying, and how you keep the interaction on track. A specific example is welcome but not required. Question 6 — Long-Term Fit and Performance Expectations In 2 to 4 sentences, explain what you are looking for in a long-term role. Also explain how you feel about a pay structure where raises are tied to passing a written competency quiz and meeting documented performance criteria rather than to how long you have been employed.

Work Location:

In person