The Parson - Lifestyle Director

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This is a manager-level lifestyle position that plays an integral role in the support of the day-to-day management of the community to achieve goals surrounding resident retention. This role works closely with the Community Manager to assist in the resident experience, the creation and coordination of programs and resident events, and with all aspects of outreach and social media management for the community. This position will be responsible for supervising a team of Concerige, Resident Service Coordinator(s) and Doorkeepers (position title as applicable to specific community).

JOB DESCRIPTION

Supervises the community's concierge team, resident service coordinator(s), and doorkeepers (position title as applicable to the specific community) by interviewing, hiring, orienting, and developing employees, and managing their performance in accordance with Company policies, values, and business practices. Creates an environment of openness and cooperation to achieve the community's resident satisfaction and retention goals by sponsoring various resident activities and events; and organizing, coordinating, and implementing resident services, functions, and programs. Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs. Works to develop outcomes as well as assessment metrics to determine the success of programs. Plans the community events for the calendar year and builds out the budget associated with each event. Provides input into the budget as it relates to resident retention. Manage expenses to budget. Create and produce a monthly calendar, newsletter, and flyers with activities and events. Monitors and submits items for Resident Portal and Social Media Postings. Manages the social media platforms to ensure a strong following and that posts are creative and relevant to the brand. Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains positive relationships and contacts with concierge vendors and local businesses. Offers recommendations to residents on a variety of services or needs and keeps up to date on events within the community.

Move-in experience:

Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.

Renewal Experience:

Take a proactive approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal. Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival. Manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs. Ensure the Concierge team manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours. Ensures all amenities are in tour condition and prepared for resident use. Monitors and responds to the lifestyle e-mail accounts and works with the Concierge team to ensure messages are responded to in a timely fashion. Participates in ensuring Greystar sales and marketing program standards and benchmarks are being met.

TRAVEL / PHYSICAL DEMANDS

Team members work in an office. No special physical demands are required. Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position. #LI-HT1 The hourly range for this role is $25 - $27.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions:

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions:

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered•: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. •Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

ANTICIPATED CLOSING DATE

June 19, 2026 This date may be subject to change due to evolving business needs. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.