Post Discharge Call Back RN; Registered Nurse Yale New Haven Health - 3.9 Greenwich, CT Job Details 2 hours ago Qualifications Patient follow-up care Nursing RN License Phone communication Bachelor of Science BLS Certification Nursing Diploma Mid-level Bachelor of Science in Nursing Bachelor's degree in nursing Computer skills Emergency room experience Patient interaction Epic Patient education Associate Degree in Nursing 2 years Client interaction via phone calls

Full Job Description Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. To call discharged Emergency Department patients at home to follow up on their care.

EEO/AA/Disability/Veteran Responsibilities:

1. Responsible for using EPIC reports to identify ED patients that were discharged . 2. Responsible for calling discharged patients to follow up on their visit and provide any necessary clarification of discharge instructions. 3. Provides service recovery as needed. 4. Calls to be made within 48 hours of patient discharge.

Qualifications:

EDUCATION

Graduate of an accredited school of nursing (Diploma, AD, BS, BSN)

EXPERIENCE 2

years ED experience

LICENSURE RN

In State of CT or Permit; Basic Life Support (BLS)

SPECIAL SKILLS

Computer skills, strong service excellence telephone skills

PHYSICAL DEMAND

May be exposed to infectious diseases. Moderate stress. Light Duty.