Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job DescriptionThe Triage Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Triage Nurse provides clinically expert triage service within a physicians' practice. In their role, triage nurses serve as liaisons between patients and physicians, assessing and determining the acuity of patients' symptoms and communicating these to the physicians as appropriate. They provide education to patients and to staff concerning clinical issues. Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts "Patients First."

Responsibilities:

Establish positive first impressions with patients and customers, establishing a role as patient advocate.

Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.

Document all communications in the electronic medical record.

Schedule patient for visit with provider when telephone assessment indicates this.

Assist in obtaining appointment for patients with specialists within NM.Coordinate emergency and hospital transfers, including paperwork and telephone communications.

Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.

Provide education to patients and staff concerning clinical issues.

Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.

Assist in orientation of new staff members.

Perform other duties as assigned; may include:

Assist in specific process improvement projects.

Administer intravenous and injectable medications to adult, geriatric and wheelchair bound patients. Must demonstrate competency for age related responsibilities.

Quality control must be maintained during all aspects of patient care. The triage nurse ensures that all exam rooms and equipment are maintained according to OSHA and CDC guidelines.

Participates in departmental quality improvement activities.

For triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments.

QualificationsRequired:

Graduate of accredited RN programAt least 3 years of experience in a hospital or outpatient settingRegistered Nurse License issued by State of Illinois CurrentCPR certification

Preferred:

BSNSpecialty CertifiedAt least 5 years' experience in a hospital or outpatient settingSpanish speakingAdditional InformationNorthwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background CheckNorthwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus.

Exception:

New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.