PRIMARY FUNCTION

Triage Nurses are member of a primary care team responsible for facilitating communications between patients calling into the office and the care team. The Triage Nurse will utilize both assessment and technical skills to ensure patient needs are met, questions answered, and care team communications are delivered. The Triage Nurse acts as a liaison on behalf of our patients to provide high quality healthcare.

PRINCIPLE DUTIES

Act as the intermediary between patients calling into the health center and the care team. Relay patient messages to providers, request plan of action for patient care, and relay direction from care team to patient. Serve as primary point of contact for patient lab results and other instruction from the care teams to patients. Provide education to patients regarding lab results, clarification of provider instruction (within scope of license), and answer general medical questions. Assist with pre-authorizations for medications and assist providers with prescription requests. Work within scope to triage patient medical concerns, schedule medical visits when appropriate, provide basic care and education to patients, and direct patients to higher level of care as needed. Maintain accurate and thorough patient records. Record vital statistics and other pertinent patient data as needed. Document every patient contact in electronic health record. Ensure all patient calls are answered, messages are returned, and all contact is documented within required timeframes. Assist Patient Access team members with in-person triage and assessment of walk-in patients. Work with providers to determine care plan for patient. Complete other duties within the scope of practices as assigned by the provider and/or supervisor. Provide superior customer service to all patients, external customers and partners, and co-workers. Serve as an ambassador of White House Clinics in all conversations and interactions with these parties.

ACCOUNTABILITY

Reports to the Triage Manager, and ultimately to the Director of Clinical Support Services.

SUPERVISION

None.

TYPICAL WORKING CONDITIONS

Medical office environment with frequent contact with staff and the public. Exposed to blood, toxic or caustic chemicals. Exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment. Position may involve dealing with angry or upset people. Work may be stressful at times.

TRAVEL REQUIREMENTS

Regular travel is not a requirement for this position. Employee may be asked to provide coverage at another clinic, on occasion.

WORK HOURS 37.5

hours per week, subject to wage and hour laws. Occasional overtime may be required. SALARY Starting at $23.00 per hour, based on experience. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

JOB REQUIREMENTS

Minimum Education:

Completion of an accredited Registered Nursing program.

Minimum Experience:

No experience required, however preference will be given to candidates with previous medical office or medical triage experience. Preference also given to candidates fluent in Spanish.

Required License:

Current Registered Nursing License issued by the Kentucky Board of Nursing (RN); American Heart Association Basic Life Support Certification. Qualifications Successful applicants will be mature and well organized with pleasant personality and speaking voice. Knowledge of medical office procedures, basic computer skills, and patient flow in a primary care setting is preferred. Position requires skills in verbal and written communication, multi-tasking as well as proficiency in time management and organizational skills. 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