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Southeastern Skin Cancer & Dermatology
Patient Billing Representative
Career Insights for Registrar / Patient Service Representative
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Based on Alabama data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,252 / year median in Alabama
+7% projected growth
Job Description
Job Overview We are seeking a dedicated and detail-oriented Patient Billing Representative to join our healthcare team. In this vital role, you will be responsible for managing patient billing processes, ensuring accurate and timely submission of claims, and maintaining clear communication with patients and insurance providers. Your expertise will help streamline revenue cycle operations, improve patient satisfaction, and uphold the financial health of our organization. If you thrive in a fast-paced environment and have a passion for healthcare administration, this is an excellent opportunity to make a meaningful impact. Duties Prepare and submit medical claims using billing software, ensuring compliance with healthcare regulations and coding standards such as CPT (Current Procedural Terminology), ICD-9, ICD-10, and DRG (Diagnosis-Related Group) classifications. Review patient medical records and documentation to accurately assign ICD coding and ensure proper billing procedures are followed. Follow up on unpaid or denied claims through effective medical collection strategies, working closely with insurance companies and patients to resolve discrepancies. Maintain detailed records of billing transactions, adjustments, and payments within electronic health record (EHR) systems and billing software platforms. Communicate clearly with patients regarding their bills, insurance coverage, payment options, and outstanding balances while providing excellent customer service. Stay updated on healthcare claims management policies, health insurance regulations, and changes in medical coding standards to ensure compliance. Collaborate with medical office staff to verify patient information, review medical records for accuracy, and support overall revenue cycle management. Qualifications Proven experience in medical billing or healthcare office administration, with familiarity using EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems. Strong knowledge of medical terminology, medical coding (CPT, ICD-9/10), DRG classifications, and healthcare claims management processes. Proficiency in Microsoft Office applications such as Word and Excel, along with experience using billing software platforms. Excellent customer service skills with the ability to communicate effectively with patients, insurance providers, and team members. Understanding of health insurance policies, medical records management, and compliance standards related to medical billing. Ability to analyze complex billing issues quickly and accurately while maintaining attention to detail. Prior experience working in a medical office environment is highly preferred; familiarity with EMR/EHR systems is essential. Join us as a Patient Billing Representative and become an integral part of delivering exceptional healthcare services while supporting the financial stability of our organization!