A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Front Office Coordinator Gilbert Advanced Spine and Pain, LLC Gilbert, AZ Job Details Full-time $18 - $23 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications In-person patient registration Computer operation Customer communication Patient scheduling systems Pain management experience Practice management software Employee relationship building Microsoft Office Medical scheduling High school diploma or GED Medical terminology Time management Full Job Description The Front Office Coordinator is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments. This position will be required to float to ASAP East Valley locations, which are Mesa and Gilbert.
Responsibilities:
Promptly greets and acknowledges patients. Informs staff of patient's arrival. Instructs patients in completion of medical history and patient information forms and makes necessary corrections to the patients' account. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information ensuring all necessary documents are populated and signed correctly. Also, making sure all required authorizations and or referrals are attached to the appointment for that date of service. Responsible for identifying and collecting co-payments, co-insurances, and past due account balances. Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the billing department. Evaluates patient financial status and establishes payment plans based upon authority levels. Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork. Schedules follow up appointments, reviews patients' insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS. Maintains general knowledge of insurance plans accepted by ASAP. Communicates with the patients in the lobby if the provider is running behind schedule. Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing a batch. Maintains patient confidentiality.
Skills:
Proven working experience as a medical assistant, front and/or back-office experience Knowledge of medical office management systems and procedures Excellent time management skills and ability to multi-task and prioritize work Social perceptiveness and service oriented Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office and patient management software
Requirements:
High School Diploma /GED or equivalent working knowledge preferred. Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting. Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
Job Type:
Full-time Pay:
$18.00 - $23.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
