Patient Access Representative - PRN

Welcome to East Valley ER & Hospital! At East Valley ER & Hospital, we provide expert emergency care with shorter wait times and a strong dedication to patient well-being. Our modern facility features an on-site laboratory, advanced imaging technology, and comprehensive services for both adults and children. We are seeking a Patient Access Representative (PAR) to play a vital role in ensuring efficient operations within our emergency center. This position requires excellent communication, organizational skills, and a commitment to patient confidentiality and safety. The PAR helps create a welcoming and efficient environment, supporting patients through their care journey while maintaining the hospital's high standards.

Qualifications:

High School Diploma or equivalent At least 1 year of experience as a Patient Access Representative in a hospital, ER, or clinic setting Experience in medical registration, admitting, and scheduling in an ER is preferred. Medical Assistant experience is a plus!

Key Responsibilities:

Front Desk Operations:

Greet patients and visitors warmly Determine patient needs and direct them appropriately Collect demographic information and obtain signatures for billing accuracy Manage logs and handle phone inquiries professionally Keep the reception area tidy and welcoming

Financial Duties:

Collect co-payments and balances via cash, checks, or credit cards Maintain accurate financial records and reconcile patient accounts daily

Facility Maintenance:

Assist with keeping patient areas and restrooms clean and orderly

Communication:

Interact courteously with patients, families, physicians, and staff, reflecting the hospital's core values

Professional Growth:

Attend monthly staff meetings and participate in quality improvement activities

Additional Tasks:

Support management with various projects or responsibilities as needed

Optional Duties:

Help stock patient care supplies Assist with patient restraint procedures and documentation Attend scheduled meetings as required

Required Skills & Competencies:

Proficient in using Electronic Medical Records (EMR) systems Knowledge of hospital policies and procedures Dedicated to ongoing learning and professional development

Physical Requirements:

Constant:

Vision, hearing, speaking, manual dexterity, mobility

Frequent:

Bending, squatting, twisting, lifting up to 20 lbs unaided and 50 lbs with assistance

Occasional:

Climbing, kneeling, color discrimination

Rare:

Exposure to electric shock or confined spaces

Work Environment:

Routine exposure to blood, bodily fluids, or other potentially infectious materials (OSHA Category I)

Benefits:

$0 Premium Medical, Dental, Vision (Full-Time)

HSA / FSA

options 401(k) plan (Full-Time, Part-Time, PRN) Short-Term and Long-Term Disability (Full-Time) Basic Life Insurance ($50K, Full-Time) Supplemental insurance policies Employee Stock Purchase Program (Full-Time, Part-Time, PRN)

Employee Assistance Program Incentives:

Focus on work-life balance Concierge-style, patient-centered environment Low-acuity, private commercial patients Positive workplace culture Join our team and be part of a facility committed to providing exceptional emergency care in a supportive environment!

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Hospital Registration :

1 year (Required)

Patient Access Rep:

1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person