A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Admission Coordinator Volunteers of America Los Angeles - 3.3 Downey, CA Job Details Full-time $24.85 - $26.16 an hour 9 hours ago Benefits Health insurance Dental insurance Vision insurance Retirement plan Qualifications Mid-level Organizational skills 4 years
Full Job Description About Us:
VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE
$24.85 - $26.16 Per Hour
BENEFITS
VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Admission Coordinator is the Liaison between hospitals and other referral sources for clients who may need Substance Use Disorder (SUD) treatment at one of various SCADP or VOALA facilities, programs or shelters. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage SCADP and community assets.
DUTIES AND RESPONSIBILITIES
Under the supervision of Director of Clinical Operations, the Admissions Coordinator will: Communicate with Hospital, Court, and other agency Social Services representatives, Discharge Planners, Court Officers, Probation officers, Parole Officers and other referral sources to coordinate admissions to SCADP and VOALA programs. Monitor Daily Bed Count at all
SCADP/VOALA
Substance Use Disorder sites, maintain correct availability considering scheduled admits, daily intake, and input from referral sources. Request, obtain, and review medical records, ASAM triage, and other relevant documents from referrers. Perform triage on referrals and documentation for appropriateness of admission to
SCADP/VOALA
programs Research MediCal status of referrals for active status and county of record, make appropriate SAGE entries. Send required records to treatment sites, referral sources, state and county officials and MediCal, as required Note follow up with any required mental health, physical health or detox/psychiatric treatment needed. Confirm any pharmacy information needed, and communicate with treatment site Follow up with treatment site and referral source all confirmed admission to
SCADP/VOALA
program, including admit date and anticipated stay. Coordinate outreach and collaboration efforts with community partners Other Duties as directed to accomplish program goals.
ESSENTIAL ABILITY ACKNOWLEDGEMENT
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
ESSENTIAL FUNCTIONS
An essential function of this position requires incumbents to report to the office.
LIAISON:
Communicate with Hospital, Court, and other agency Social Services representatives, Discharge Planners, Court Officers, Probation officers, Parole Officers and other referral sources to coordinate admissions to SCADP and VOALA programs
RECORD REVIEW AND TRIAGE
Request, obtain, and review medical records, ASAM triage, and other relevant documents from referrers. Perform triage on referrals and documentation for appropriateness of admission to
SCADP/VOALA
programs
COORDINATION OF SERVICES
Monitor Daily Bed Count at all
SCADP/VOALA
Substance Use Disorder sites, maintain correct availability considering scheduled admits, daily intake, and input from referral sources.
ADMINISTRATION
Research MediCal status of referrals for active status and county of record, make appropriate SAGE entries. Send required records to treatment sites, referral sources, state and county officials and MediCal, as required. Note follow up with any required mental health, physical health or detox/psychiatric treatment needed. Confirm any pharmacy information needed, and communicate with treatment site
CHANGE LEADERSHIP
Identifies better, faster, more efficient ways to achieve the mission of the program Community Outreach. Other duties as required and may be subject to change
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications
REQUIREMENTS
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
EDUCATION
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years). AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE)
EXPERIENCE
Three years' Experience in SUD Treatment
PREFERRED QUALIFICATIONS
Master of Social Work or discipline related to Program services Experience connecting clients to community and government resources. Experience serving the target community Bilingual in English and Spanish. Well informed of organizational priorities and procedures. Knowledge of Los Angeles area community resources Knowledge of Housing First Model and Harm Reduction Model Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
