Patient Service Representative California Rehab & Sports Physical Therapy Downey, CA Job Details Full-time $19 - $22 an hour 12 hours ago Benefits Loan repayment program Health insurance Dental insurance Paid time off Vision insurance Qualifications Office supply management In-person patient registration Table cleanliness maintenance Patient scheduling systems Patient question and concern management Maintaining an organized workspace Phone communication Inventory management Operations coordination Healthcare Administration Greeting customers Patient demographics Filing Care documentation Scanning Assisting medical staff High school diploma or GED Preparing medical treatment area Records management Laundry Office supply ordering Health record tracking Room tidying Medical equipment cleaning Computer skills Clean workspace maintenance Documentation Handling Faxing Managing patient records Patient scheduling via phone Full Job Description Description Job Title Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative. About Us PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we're all about personalized care, smart clinical insight, and making every patient feel supported from start to finish. About the Role As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand:

Cal Rehab & Sports Therapy Pay:

$19-22/hr (benefits offered)

Schedule:

Full-time 40hrs/per week - clinic is open M-F 6am-7pm

Location:

12555 Lakewood Blvd, Downey, CA 90242

Duties & Responsibilities Patient Interaction:

Greet and welcome patients with professionalism and warmth. Schedule appointments and manage patient inquiries both in person and over the phone. Collect and verify patient information, insurance details, and necessary documentation accurately. Help create a positive work environment and clinic culture by ensuring the patient's needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

Maintain patient records and ensure all documentation is complete and accurate. Assist in keeping front office area neat, tidy and organized. Coordinate with clinical staff to ensure seamless patient experience. Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication and Coordination:

Liaise effectively between patients, clinical staff, and other departments within the facility. Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

Maintain a clean and organized reception area. Assist in managing inventory and ordering office supplies as needed. Participate in team meetings and contribute ideas for process improvement. Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies. Skills & Qualifications High school diploma or equivalent; additional education in healthcare administration is a plus. Proven experience in a customer service role; healthcare setting preferred. Proficiency in using office software and scheduling systems. Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment. Attention to detail and accuracy in handling patient information and documentation. Benefits & Perks We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits—including robust Medical, Vision, and Dental plans—along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support. At PRN, you'll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note:

This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.