WIC Clerk - WIC Program - Full Time/Days - Req#2117967239

WIC Clerk

• WIC Program
• Full Time/Days
• Req#2117967239 Antelope Valley Medical Center
• 3.6 Lancaster, CA Job Details Full-time $20.00
• $29.

12 an hour 12 hours ago Qualifications Customer communication

Driver's License Full Job Description Job Objective :

The WIC Clerk performs clerical duties in the WIC clinic including, greeting participants, answering phone calls, and issuing WIC Food Benefits.

Duties and Responsibilities:

Interact with WIC participants in a courteous and professional manner. Greet participants in a friendly manner using a professional tone of voice. Answer phone calls using a friendly/helpful tone of voice. Be flexible when finding alternate appointments for participants. Provide new participant orientation classes. Follow WIC Program policies and procedures for screening applicants/participants. Screen applicants according to California WIC Program guidelines for eligibility. Accurately evaluate applicants/participants income according to California WIC Program guidelines. Mail/give correct paperwork for consequent WIC appointment. Issue Food Benefits according to WIC Program guidelines. Ask all

WIC WISE

questions related to the food prescription. Issue food benefits card. Reissue lost/stolen food benefits card. Make the correct appointment in the correct clinic for the participant. Enter all data into

WIC WISE

correctly. Navigate

WIC WISE

system. Access appropriate screens in

WIC WISE

to facilitate participant screening. Document appropriate notes/alerts as needed. Read all notes/alerts and take appropriate action. Place and remove holds/alerts correctly.

Non-Essential Duties:

Clean electric breast pumps. Stock desks with supplies. Make packets for appointments. Make copies of participant handouts. Update participant information boards. Restock classrooms with participant handouts. Over-see outreach activities as needed. Rotate/cover WIC clinics depending on staffing.

Knowledge, Skills and Abilities:

Knowledge Excellent knowledge of the California WIC Program policies and procedures. Excellent customer service skills. Excellent command of the English Language. Spanish speaking (preferred). Skills Ability to speak in public. Performs duties in a timely manner. Navigate

WIC WISE

computer system. Abilities Ability to multi-task. Ability to maintain composure under stressful situations. Ability to empathize with participants of the WIC program. Ability to operate a motor vehicle.

AVMC Values:

All AVMC employees will effectively demonstrate these values: Patients Come First

• We listen actively and communicate with our patients and families, placing safety as a top priority. Accountability & Ownership
• We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us. Teamwork
• We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team. Integrity & Honesty
• We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking. Excellence
• We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality. Initiative & Innovation
• Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value. Tenderness & Compassion
• We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education High School Diploma. Experience Customer service experience preferred. Office experience preferred. Experience working with the public preferred. Required Licensure and/or

Certifications:

California driver's license and current car insurance.

AVMC Conduct/Compliance Expectations :

Ability to adhere with AVMC Attendance and Punctuality Policy. Ability to adhere with AVMC Leaves of Absence Policy. Ability to adhere with AVMC Paid Time Off (PTO) Policy. Ability to adhere to the department dress code. Ability to organize work and establish priorities. Ability to expand on own initiative in performance of duties. Skill and ability to follow the telephone etiquette/standards. Ability to function effectively under pressure and meet time parameters. Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff. Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC. Ability to maintain the confidentiality of patient, hospital and department information. Ability to adhere to safety rules and regulations. Safely and effectively uses all equipment necessary to carry out duties. Ability to interpret and function under hospital and department policies and procedures. Conforms with required and appropriate accreditation and regulatory requirements. Conforms with and supports hospital quality assurance and improvement guidelines. Ability to participate effectively in department and hospital staff education. Display a willingness to work as a team player. Ability to give and support the highest level of patient/customer satisfaction at all times. Supports and adheres to the values and mission statement established by the AVMC Board of Directors. Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies. Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

Must be able to stand and walk for most of the day. Must be able to function in a noisy crowded environment. Must be able to carry 15 pounds for short distances. Must be able to work schedule required by the needs of the WIC Program. A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education High School Diploma. Experience Customer service experience preferred. Office experience preferred. Experience working with the public preferred. Required Licensure and/or

Certifications:

California driver's license and current car insurance.