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Molina Healthcare

Representative, Care Connections Member Advocate (Bilingual in Spanish, Arabic, Cantonese, Korean, or Tagalog) - Onsite in Long Beach, CA

Pay: $15.58–$30.39/hr

Posted: 2 weeks ago

Location: Long Beach, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Registrar / Patient Service Representative

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Based on California data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$56,840 / year median in California

+13% projected growth

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Job Description

Job Description Please note the required shifts are Mon

Fri 10:00 AM
7:00 PM or Mon
Fri 5:00AM
2:00PM Pacific Time Zone.

Job Summary Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties Schedules high-quality member appointments daily to meet departmental goals. Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. Provides basic support and guidance to members with empathy and professionalism. Participates in ongoing training sessions to enhance service quality and knowledge. Job Qualifications

REQUIRED QUALIFICATIONS

At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. High attention to detail and ability to follow member interaction scripting. Flexible and adaptive to changing priorities and workflows. Compassionate and service oriented. Bilingual (English and at least one additional language, as required). Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees:

If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range:

$15.58

$30.39 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.