The Patient Services Representative (PSR) is responsible for registering and processing patients for appropriate appointments and services, including, but not limited to: scheduling and canceling appointments; and verifying eligibility for specific programs and services.

Essential Duties and Responsibilities:

Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel. Responds to patient inquiries. Makes reminder calls to patients regarding scheduled appointments and follow-up medical care. Conducts intake and outtake of patients. Schedules patient appointments and enters required information in the computer system in an accurate and timely manner. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. Explains all required forms to the patient or guarantor and obtains the necessary signatures. Ensures medical necessity compliance by obtaining necessary data, reviewing systems and communicating information to patient or guarantor and obtaining necessary signatures. Protects the financial integrity of CLCHC by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. Posts payments in the computer system and generates the appropriate patient receipts. Monitors, reviews and resolves patient account issues on assigned reports. Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families. Completes thoroughly and accurate documentation in a timely manner. Daily use of Electronic Health Record (EHR) system. Assists in opening/closing clinic. Other duties as assigned.

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Vision insurance

Schedule:

Monday - Friday 8am - 5pm