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East Bay Retina Consultants, Inc.

Medical Office Front Desk

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$56,840 / year median in California

+13% projected growth

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Job Description

East Bay Retina Consultants, Inc. is a friendly, caring Retina only Ophthalmology office which is accepting applications for a qualified Medical Office Receptionist for the Front office. These people would be responsible for all clinical and administrative staff activities in our Oakland, Concord, San Ramon, Pleasanton, Fremont, Hayward and Brentwood Offices. The position requires the applicant to build strong and positive relationships and influence staff to work as a team to enhance the success of the office.
Requirements:
Two years' experience at the front desk of a doctor's office desired Must be detail-oriented and not afraid to roll up your sleeves and work Familiarity with all types of local medical insurances, HMO, PPO, IPA, EPO, ACO required Familiarity with obtaining authorizations, referrals, second opinions & dealing with UR Experience Experience working with Excel, Word, medical EHR and PM software (preferably AdvancedMD and IntelleChart Pro) Bilingual - Spanish preferred Excellent oral/written communication and analytical skills Ability to relate to patients and a true desire to help them absolute requirements
Essential Duties and Responsibilities:
Schedule appointments, answer phones, greet patients Enter demographic, insurance and medical information into PM and EHR system Obtain authorizations, referrals from multiple insurance Audit fee slips for accuracy Travel between offices to cover staff for vacation or sick leave Some back-office work including pretesting, dilation, retinal scanning or photography can be taught Some interaction with hospital, ordering lab work and scheduling surgeries Assist patients with pre and post operative requirements We have excellent benefits including vacation, sick leave, and holiday pay. There is medical, dental and vision insurance included for employees. The physicians of East Bay Retina Consultants have been giving their employees a wonderful profit sharing (401k) plan continuously for the last 20 years. In-person interview will be at our Oakland Office.
Job Type:
Full-time Pay:
$23.00 - $26.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Ability to
Commute:
Oakland, CA 94609 (Required) Ability to
Relocate:
Oakland, CA 94609: Relocate before starting work (Required)
Work Location:
In person