A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Incumbent serves as first point of contact for patients in the ambulatory clinics. Performs general clerical and reception duties. Enters patient data to the registration system and verifies insurance and/or third party coverage. Schedules, confirms, and cancels patient appointments. Utilizes a team based approach to delivering patient care services. Total Compensation In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our: Compensation practices ( https://www.hr.uci.edu/partnership/totalrewards/compensation.php ) and Benefits ( https://careersucirvine.ttcportals.com/pages/benefits ).
Salary Range:
Hourly Rate Minimum $22.12 Midpoint $24.79 Maximum $27.45
Required Qualifications:
Must be able to work weekends/holidays Ability to effectively read, write and speak English Demonstrated effective written and verbal communication skills Demonstrated experience using a computer, including data entry and retrieval Demonstrated experience using office equipment such as a printer, copier, fax, scanner Demonstrated experience using multi-line telephone system Ability to make simple calculations and perform simple math Ability to work evenings, weekends and holidays as necessary Ability to establish and maintain effective working relationships across the Health System Bilingual in English and Spanish Ability to maintain a work pace appropriate to the workload Must demonstrate customer service skills appropriate to the job Ability to work variable shifts including evenings, nights, weekends, and holidays Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications:
Demonstrated experience working with TDS, Signature, IDX Demonstrated knowledge of medical terminology Demonstrated experience working in a hospital or medical office setting Demonstrated knowledge of insurance programs and/or government programs Demonstrated experience working in registration, scheduling and/or authorization process
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m. Physical, Mental, & Environmental Demands To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
